VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor & Deluxe (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=1)
-- Another CSR Story (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=354)

Well, after 6 hours on hold waiting for Handpsring (thank goodness for speakerphone) I spoke with a CSR...

I ordered 10/5 and while I wasn't expecting my Visor to arrive any day as many in this forum who ordered early, I was curious...

The woman that I talked to was VERY nice and said that it was quite crazy there...

She reassured me that I would be recieving my Visor before the end of the month (she looked me up in the database and the correct info was there)...

Anyway, just a little perspective from someone who didn't order on the first day...

6 hours?! C R A Z Y :-) They would have hand delivered the the darn thing to me if they made me wait 6 hours!!

Do you realize how much this is costing Handspring? They have to pay for the calls when you sit on hold for hours at a time.

They better get the "onhold" situation fixed quickly or they are going to be watching their profits go down the drain.

-Eric

Seems to me that if they had their online ordering back up, they'd be getting less calls.......