VisorCentral.com - Be honest - - should I return my Edge for a Pro?

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-- Be honest - - should I return my Edge for a Pro? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=18964)

Posted by MoKoni on 10-16-2001 07:59 PM:

Be honest - - should I return my Edge for a Pro?

After reading most all of the old Edge posts, I am feeling like I made a huge mistake by purchasing an Edge rather than a Pro. I had been thinking about it since the Pro came out, but when I finally saw the Edge, I fell in love. I am falling out of love really fast, though. Not because I am having problems, but because I am hearing and reading about all of the potential problems. I still have time to return the Edge. I would like to hear any and all opinions.

Posted by dick-richardson on 10-16-2001 08:08 PM:

Yes.

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Posted by septimus on 10-16-2001 09:43 PM:

No, it was not a stupid purchase. However, what you could not have known when you bought it is the poor QC. If you don't need form, get the pro.

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Posted by MoKoni on 10-16-2001 10:29 PM:

I don't need the form, I just like it a whole lot. Plus, I sold my leather case, PDA Panache stylus and Writerights with my VDx on eBay and got totally jacked on it. I didn't get jacked on the visor, but I kind of threw in the case and other stuff as freebies (the case had my initials on it). Why didn't I investigate the Edge before buying? I never payed much attention to the previous posts because they didn't apply to me.

If I wait to see if it konks out on me, it will be too late to return it. If I return it and don't like the Pro, then I will be pissed at myself for not keeping my Edge that seems to be working okay. I am starting to feel completely neurotic (and ridculous). I know the smart thing is to return it and get the Pro from a QC standpoint, as well as a value standpoint. I am disgusted with myself.

Posted by mensachicken on 10-16-2001 10:44 PM:

quote:
Originally posted by MoKoni
I don't need the form

then sell the edge while you still can. should you ever want to upgrade in the future, it's gonna be harder to sell an edge down the road than a pro.

mc

Posted by ckrupsha on 10-17-2001 10:38 AM:

I don't care for the argument "I didn't think mine would break until it broke" as a basis for deciding about the Quality of the product. I just bought the edge too, and agonized over the same things you did. I NEED the from factor though, so without the edge I am looking at M505.

Have there been QC problems... yep. I seem to recall a whole lot of complaining in Jan/Feb 2000 about Vdx quality too. What we have here is a statitstically small sample. granted, a few individuals have recievedd multiple bad units, which seems to bolster the idea that even though this is a small sample size, the QC problem is statisticall large. Maybe... maybe not.

What we do not KNOW, is whether those individuals whose units have malfunctioned after weeks/months of use subjected them to any environmental stress. They can swear up and down, but who really knows... maybe one guy's wife knocked it onto a kitchen floor and didn't say anything....

If you like it and it doesn't give problems now, keep it. PErhaps see if you can insure it with one of those Companies that charges like $3.00 a month ( they used to have banner ads on PDABuzz.com). I think there is a $30 deductible.

I am keeping mine and throwing caution to the wind...

Also, check the Poll on the visor edge for what I mean about representative sample. It's at http://discussion.visorcentral.com/...?threadid=18833

As of this writing 10 people like their edges while 3 are giving them up. Doesn't sound like the ranting we have heard thus far, eh?

Posted by Toby on 10-17-2001 02:55 PM:

quote:
Originally posted by ckrupsha
I don't care for the argument "I didn't think mine would break until it broke" as a basis for deciding about the Quality of the product.

That has nothing to do with the quality of the product. When it happens to a significant portion of the people who bother posting about the Edge (even people who have historically been extremely pro-Handspring), though, it does tend to wear away at the confidence factor.

quote:
I just bought the edge too, and agonized over the same things you did.

Life is too short to agonize over it. If it's a concern for you, get something else. If you don't care, then keep the Edge. I wish you the best of luck with yours.

quote:
I NEED the from factor though, so without the edge I am looking at M505.

They aren't directly comparable. From a price and feature standpoint, you'd be looking at the M500. If you're looking at the M505, then form factor obviously isn't your only consideration.

quote:
Have there been QC problems... yep. I seem to recall a whole lot of complaining in Jan/Feb 2000 about Vdx quality too.

QC problems aren't exactly unexpected on a brand new unit from basically a brand new company.

quote:
What we have here is a statitstically small sample.

50+ people isn't exactly a small sample.

quote:
granted, a few individuals have recievedd multiple bad units, which seems to bolster the idea that even though this is a small sample size, the QC problem is statisticall large. Maybe... maybe not.

It seems to be common enough...
http://www.jimweller.net/article.php?sid=15
http://discussion.visorcentral.com/...?threadid=13486
http://discussion.visorcentral.com/...?threadid=13360
http://discussion.visorcentral.com/...?threadid=13424
http://discussion.visorcentral.com/...?threadid=18673
http://discussion.visorcentral.com/...?threadid=18746

quote:
What we do not KNOW, is whether those individuals whose units have malfunctioned after weeks/months of use subjected them to any environmental stress. They can swear up and down, but who really knows... maybe one guy's wife knocked it onto a kitchen floor and didn't say anything....

Knocking it onto the floor might break a screen. Please explain how knocking it onto the floor can cause a condition where the digitizer will malfunction only until the battery runs out.

quote:
[...] I am keeping mine and throwing caution to the wind...

Best of luck.

quote:
Also, check the Poll on the visor edge for what I mean about representative sample. It's at http://discussion.visorcentral.com/...?threadid=18833

That wasn't the only poll...http://discussion.visorcentral.com/...?threadid=13638

quote:
As of this writing 10 people like their edges while 3 are giving them up. Doesn't sound like the ranting we have heard thus far, eh?

And according to the poll that I linked to, approximately half of the 55 people who answered had problems. The funny thing is that when that poll was conducted, I was on the 'no problems' side.

Posted by mjd1969 on 10-17-2001 03:10 PM:

From reading the posts in this forum, I'm beginning to believe that I got the one Edge that rolled off the assembly line without problems. Every other post is some sort of complaint. I'm sure there are quite a few people out there that have had problems with their Edge. I'm sure there are just as many, if not more, who are extremely happy with their Edge. The same case can be made for each and every other model of Visor.

I love my Edge. I've had it for six months and haven't had a single problem with it. The stylus doesn't rattle. The screws are snug. The digitizer works great. It does everything I ask of it and more. It's certainly more reliable than my memory which is why I bought it in the first place. Do I wish it was color? Sure. So I wish it had 16mb? Absolutely, but if I had 16mb I'd probably start wishing it had 32mb. The only thing about the Edge I regret is not having a keyboard available, but hopefully that's fixed next month.

Should you drop your Edge for a Pro? It's all personal preference. I had a VDx for a year before I got my Edge. I decided I really wanted the slim form factor. Color was nice, but to me the Prism is a brick. I have a bunch of Springboards but having to use the sled on the Edge every once in a while isn't a problem. The upside is that it's much more portable and durable than my VDx ever was and I like that.

Regardless if you go with the Pro or Edge, buy a backup module (they make one for the Pro now). Back up your PDA regularly. If you do have problems, you don't lose much. One thing most people agree on is Handspring has good customer service. If you have a problem, they will replace your unit. With a backup, you're down maybe a day.

Make a list of what's important in a PDA to YOU. Chose based on that.

Mike

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Posted by dick-richardson on 10-17-2001 06:29 PM:

quote:
Originally posted by mjd1969
From reading the posts in this forum, I'm beginning to believe that I got the one Edge that rolled off the assembly line without problems...

So did I. So did Toby. Frankly, I think yours is a piece of crap, too. It's just a matter of time.

My opinion is that when HS said "We made a mistake on the edge," they were really saying, "the edge is a complete drain on our resources and we're not dumping R&D into supporting it."

I am not impressed with Handspring. Dealing with them and my 7+ replacements is ridiculous. I just kept thinking that the next one was going to be alright (hope springs eternal), but eventually reality set in. The edge sucks. HS's tech support sucks. HS's attitude and support of the edge sucks. Their customer service is quite good - with the exception of a few who suck.

Personally, I thought HS was better than that. They are when it comes to any other device on their line (remember the graffiti problem with the prism? or the paint? or the "flicker"?).

Only buying a pda that vaja has a case for may also prove to keep me away from endemically bad units like the edge. They only make cases for devices that have sold x amount - which a crap device (i.e. the edge) won't be able to garner.

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Abortion: Darwinism at its finest.

Posted by MoKoni on 10-17-2001 07:07 PM:

LOL -- I know that wasn't supposed to be funny, but I can't help it.

I still don't know what I am going to do. Well, if I do decide to keep my edge, I will have no right to ***** about anything. I can't say that I haven't been warned. My biggest problem is that I love how it looks - that's why I want to keep it. I still have a little time yet to return it, so I may change my mind.

Posted by kaeru on 10-18-2001 06:15 AM:

Well.. I think that I got my replacement Edge (after I broke the screen on the first one) about a week after Dirk bought his. And until now, this unit has not given me a single problem except for the cradle (which is not the Edge unit).

I've read an article in Business Week, and the person who writes the tech column is happy with his Edge.

The worse thing about the Edge is the support from Handspring (as in any details about future direction). Will the Edge form/connecter be used in all future models, like what Palm has promised with their models? Will the next range of PDA's be based on the connection?

Without these kind of announcements, if I was a accessory maker, I would be quite reluctant to make any products for the Edge. If you could support 99% of HS's current product line with the more popular selling units with the old Dlx form factor, why bother making one for the Edge?

This main reason, one would trade their Edge in for a Pro, or not buy it at all. An orphaned product is the worst thing to buy. They have to make an announcement, otherwise releasing things like cases, and styli , to me seems to confirm that they will orphan it, and doing the little bit necessary to keep people "think" that it will not be orphaned.

Having said that, if you don't plan to invest in anything much for it other than modules, then it's quite an ok device. But if you're getting keyboards and such, then it's not too bad a device to last you another 6-8 months or so.

HandSpring what are you doing???

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Posted by dorelse on 10-22-2001 06:57 PM:

IMHO, its a personal choice. I just ordered a new Edge from HS. I had one when they first came out, and got tired of the 'backpack', so sold it and went back to a Plat. I'm on my 5th replacement from HS, b/c the Paint looks 5 yrs old after 2 months. The silver is always wearing off...now if it looked that way in a year, I'd be ok with it...but this is after 2 mos...and for the $249.00 that I paid in July, I expect it to perform better than it has.

I am absolutely tired of the bulky, heavy Plat. I long for my light strong Edge again. If I have problems right away, I'll switch back to the Pro, but otherwise, I want the Edge.

As for the 16 mb or Ram, I don't need it, I never get above 6 mb or so, and that's why I bought a MemPlug anyway.

-d

Posted by K. Cannon on 11-26-2001 03:49 PM:

MoKoni:
Did you keep your Edge? I think so, judging from posts more recent than this one.

Yes, after faithful service since May 31, 2000, my VDX could no longer stand the pressure and succumbed. (Of course, dropping it on the tile kitchen floor probably didn't help, either.) After much agonizing, I bought the Edge. ( I know Toby and d-r, I just couldn't help it...)

I never had a complaint about my VDX in spite of everyone else's customer service, product etc problems and am hopeful about my Edge. Plus, it's just so danged small!!

Wish me luck,
Kelley

P.S. I'm still looking, but what's the word on leaving in charger when light stays green? Hurtful? No Problem?

Posted by MoKoni on 11-26-2001 04:03 PM:

Hi Kelley,

Yes, I did keep the Edge and I am glad that I did. I currently have a replacment (because of cracks on the plastic edge around the screws), but I am 99.9% sure it is a brand new replacement. I have had no problems yet (digitizer, fatal exceptions, etc.). I am pounding like a lunatic on my wood desk as I type that.

Like you said, it is so small and that's what I love about it. I don't need that form factor, but I sure do like it a whole lot. Plus, I love the rechargable battery.

As for leaving it in the cradle after it is fully charged, I don't know. I do it all the time and never really thought that much about it. I wonder if it decreases the battery life? I'd ask if any one has had problems with it, but I really don't want to open that can of worms.

I wish us the best of luck with our Edges!

Monique

Posted by K. Cannon on 11-26-2001 04:08 PM:

quote:
Originally posted by MoKoni
I wish us the best of luck with our Edges!

I second that most whole-heartedly!
Thanks for the reply!

Posted by Toby on 11-26-2001 07:00 PM:

quote:
Originally posted by K. Cannon
[...] P.S. I'm still looking, but what's the word on leaving in charger when light stays green? Hurtful? No Problem?

Should be fine. The battery in the Edge is Lithium Ion, so it functions better with frequent 'topping off' of the charge, and worse if you frequently drain it almost to or to the point of dying.

Posted by K. Cannon on 11-26-2001 07:33 PM:

Thanks, Toby. There was nothing mentioned in the materials and I don't know one type of battery from another....(other than rechargeable, etc.)

Posted by dick-richardson on 11-27-2001 05:33 AM:

Toby, what do you know about Li-polymer?

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Abortion: Darwinism at its finest.

Posted by Toby on 11-27-2001 02:03 PM:

quote:
Originally posted by dick-richardson
Toby, what do you know about Li-polymer?

IIRC, there is no significant difference between current Li-polymer and Li-ion batteries since current commercial Li-polymers are just hybrid Li-ions that can be molded into different shapes. IOW, treat them like they were Li-ions. OTOH, eventually, Li-polymers will probably be different in that the technology frees traditional battery form design from being an issue. Lemme see if I can find something to substantiate...ahh here.

Posted by dsaroff on 11-27-2001 07:30 PM:

Re: Be honest - - should I return my Edge for a Pro?

Heck...I've never understood why anyone would buy the Edge. It has a different hotsynch port than the other visors. It's only thin if you DON'T use modules. It has a proprietory silent alarm.

Frankly, unless you are eager for modules, I'd go with the m5xx(small, expandable), or the low end Sony Clei (smallish, expandable, cheap)

I think the Edge is a dead idea (unless given a built-in SD or MC expansion slot along with a springboard slot)

quote:
Originally posted by MoKoni
After reading most all of the old Edge posts, I am feeling like I made a huge mistake by purchasing an Edge rather than a Pro. I had been thinking about it since the Pro came out, but when I finally saw the Edge, I fell in love. I am falling out of love really fast, though. Not because I am having problems, but because I am hearing and reading about all of the potential problems. I still have time to return the Edge. I would like to hear any and all opinions.

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