VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- Drove to HS's Headquarter in Mountain View (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=6080)

I received my Visor with the Display flickering in October and returned it immediately.

Until Dec 4th nothing happend, so I started calling daily. Eventually, HS sent me a single Visor without anything (as I've been told to return the whole box) - I complained about that and they sent me another Visor (Yeah!) without anything (of course they billed my credit card again!)

As I'm leaving the country for Europe this evening, I had the idea to drive down to Mountain View (living in Berkeley, that's not that far). Although the secretary did a good job of 'gate-keeping' including the statement "We don't have any products here" I talked eventually with the Senior Product Designer. Within five minutes I had the missing cradles, the CD, the case and returned the second Visor!

Being German I finally completed my American experience with the knowledge about customer care...'Until you kick their ass, they won't do anyting for you...'

Good for you Jochen. I'm in San Francisco and I've considered doing the same. If they don't replace my defective unit next week, I might still.

I definitely plan to let them know how unhappy I am at Macworld next month.

Jochen,
I like your moxy. I think that was a great idea for you to step into Handsprings office and get your problems resolved.
Good for you, I hope you enjoy your Visor when your back home.

PS. Let us know what you think of your visor when you get to Germany. Good luck.

[This message has been edited by QL21 (edited 12-19-1999).]