VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- Customer Service Kudos (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=6286)

They seem to have most of their problems behind them. On 2/14 I requested a replacement unit for a very small case chip which was quite likely caused by my PDA Panache stylus being inserted too far. I received the replacement on 2/21. They make it quite simple to return the old unit. They provide a FedEx preprinted shipping bill and a box. I'm especially impressed as I didn't even buy it from them directly.

Mike

I placed my order and it came less than a week! I am very impressed with Handspring