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-- ** Broken Screen & Screen Protectors ** (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=16810)

** Broken Screen & Screen Protectors **

Have any people had the following experience?
Changed your WriteRight protector and found within 1-2 days your screen was broken!!!

The next day after changing my Write Right(2nd one). This is what happened. Unit was in a heavy duty Visor leather case. Not dropped, banged etc.
Went to use unit and found that glass was totally shattered. Unit has always been kept in my pocket, without keys, coins etc.

HYPOTHESIS: 1) When you apply the protective coating you are forming a bond between two different types of materials.

2) Any torque applied to your visor, such as movement in your pocket sets us a stress. Pulling on the glass by the protective sheet may be uneven, thus causing a fracture in the surface of your visorif any slight torque is applied(ie a slight twisting of the unit)

I spoke to Handspring and they indicated that the unit was not tested scientifically for the types of stresses that might occur when a material is added to the Visor's surface.

Please provide feed back via email if your Visor Delux has had the same type of experience with the Fellowes WriteRight product or other screen protectors.

There might be a legal action here as I believe the manufacturers of these surface protectors do not have test results to demonstrate torque effects on handhelds with and without the protectors in place.

Ron Cayne
[email protected]


Please advise if you have had a similar problem or thoughts on the matter.

I've had the screen broken on two Visors in different ways.

The first was a Visor Deluxe (Orange one) which was knocked off the counter outside of it's normal padded case by one of our Cats. Almost a former cat... except for the fact that I had purchased upgrade insurance for the unit at CompUSA who replaced the unit no charge, no questions asked. They did not want the cat though...

The second one was a bit more complicated. I had my Visor Prism in the cradle and I was moving things around the desk. One of those long handled Mag lights was on the desk and got knocked over. I didn't see it actually hit the unit, but apparently that is what did it.

This one cost $100 - $65.00 covered by the Insurance for a total of $35. I had the unit covered by the PDA Lost and Stolen Insurance and the screen replacement is the same as replacing the unit with a $35 deductable. I had never intended on using the insurance for that, I figured I would lose the unit or have it stolen before I actually broke it.

Handspring offers a $45 extended year warranty when you buy the unit that covers one, screen replacement for free.

As to the cause of your PDA's screen being broken because you used a screen protector, I really have a hard time with that.... I don't think you would get enough torque to have an effect unless the unit was exposed to wide fluctuation of heat like we have here in Arizona.
I don't see where you are going the get any movement of the screen while it is just stitting there.

__________________
Kevin Reed
TNET Services
<IMG src=http://www.tnet.com/images/flag_az.gif>

Considering that I have been using WriteRights for over a year, changing them every month, and have yet to have a cracked screen (knocking on wood), I don't think that is what caused the problem. Haven't seen anything on the boards here about the WriteRights causing this kind of problem either.

__________________
Sven

If at first you do succeed, try not to look astonished.

I have used WriteRights for about a year now as well. Started on the Visor Deluxe and now have a Prism with WriteRights on them. My dad has the Deluxe and he is still using WriteRights on it. Neither of us have experienced problems with them.

I just cannot see how a WriteRight would cause a screen to shatter. I understand what you are saying, I just do not think that it is the likely culprit for breaking your screen.

I certainly do not believe it would have happened enough to warrant a lawsuit against Fellowes. Everybody wants to sue. Sue, sue, sue. Man that annoys me.

__________________
In my Father's house are many mansions: if it were not so, I would have told you. I go to prepare a place for you. JOHN 14:2

I'm trying to think about :

quote:

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HYPOTHESIS: 1) When you apply the protective coating you are forming a bond between two different types of materials.

---

quote:

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2) Any torque applied to your visor, such as movement in your pocket sets us a stress. Pulling on the glass by the protective sheet may be uneven, thus causing a fracture in the surface of your visorif any slight torque is applied(ie a slight twisting of the unit)

---

quote:

---

I spoke to Handspring and they indicated that the unit was not tested scientifically for the types of stresses that might occur when a material is added to the Visor's surface.

---

__________________
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Re: ** Broken Screen & Screen Protectors **

quote:

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Originally posted by rcayne
Have any people had the following experience?
Changed your WriteRight protector and found within 1-2 days your screen was broken!!!

The next day after changing my Write Right(2nd one). This is what happened. Unit was in a heavy duty Visor leather case. Not dropped, banged etc.
Went to use unit and found that glass was totally shattered. Unit has always been kept in my pocket, without keys, coins etc.

HYPOTHESIS: 1) When you apply the protective coating you are forming a bond between two different types of materials.

2) Any torque applied to your visor, such as movement in your pocket sets us a stress. Pulling on the glass by the protective sheet may be uneven, thus causing a fracture in the surface of your visorif any slight torque is applied(ie a slight twisting of the unit)

I spoke to Handspring and they indicated that the unit was not tested scientifically for the types of stresses that might occur when a material is added to the Visor's surface.

Please provide feed back via email if your Visor Delux has had the same type of experience with the Fellowes WriteRight product or other screen protectors.

There might be a legal action here as I believe the manufacturers of these surface protectors do not have test results to demonstrate torque effects on handhelds with and without the protectors in place.

Ron Cayne
[email protected]


Please advise if you have had a similar problem or thoughts on the matter.

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