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Staples problem

Before I start rambling about what just happened to me, let me just say the the situation is NOT OVER and Staples can still redeem itsself.

OK, what just happened: When I got my Visor and Stowaway keyboard at Staples, my mom purchased an extended warrentyish thingymajig for the Stowaway. Well, about a little less than a year later, the Stowaway breaks. It won't close. I can't explain it, don't ask. But today, I go back to Staples (a different branch), and they say, "We don't sell extended warrentyish things for the Stowaway." Oh boy. So my mom points out that they definately did sell her the warrenty. So they say to try calling the number on the warrenty slip, and if that doesn't work, go to the staples where we bought it.

I think that sounds fair, I'll see what happens. And also, I think it may be covered by Targus's warrenty, I'm not sure.

__________________
-Bernie

"One word sums up probably the responsibility of any vice president, and that one word is 'to be prepared'.
-Dan Quayle

Re: Staples problem

quote:

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Originally posted by ernieba1
\When I got my Visor and Stowaway keyboard at Staples, my mom purchased an extended warrentyish thingymajig for the Stowaway. Well, about a little less than a year later, the Stowaway breaks. It won't close. I can't explain it, don't ask. But today, I go back to Staples (a different branch), and they say, "We don't sell extended warrentyish things for the Stowaway." Oh boy. So my mom points out that they definately did sell her the warrenty. So they say to try calling the number on the warrenty slip, and if that doesn't work, go to the staples where we bought it.

I think that sounds fair, I'll see what happens. And also, I think it may be covered by Targus's warrenty, I'm not sure.

---

Re: Staples problem

quote:

---

Originally posted by ernieba1
Before I start rambling about what just happened to me, let me just say the the situation is NOT OVER and Staples can still redeem itsself.

OK, what just happened: When I got my Visor and Stowaway keyboard at Staples, my mom purchased an extended warrentyish thingymajig for the Stowaway. Well, about a little less than a year later, the Stowaway breaks. It won't close. I can't explain it, don't ask. But today, I go back to Staples (a different branch), and they say, "We don't sell extended warrentyish things for the Stowaway." Oh boy. So my mom points out that they definately did sell her the warrenty. So they say to try calling the number on the warrenty slip, and if that doesn't work, go to the staples where we bought it.

I think that sounds fair, I'll see what happens. And also, I think it may be covered by Targus's warrenty, I'm not sure.

---

When I had a problem with my keyboard, I called Targus, and within minutes they were getting info from me to exchange mine for a new one. They never asked where I purchased it, how long I had it, nothing like that. They have some of the best support I've ever seen.

__________________
IYYAYAS

AMMO - Providing the enemy the opportunity to die for his country.

I actually had this same thing happen to my stowaway (scary, eh?) -

just call targus, they will have no problems replacing your kb.

__________________
-miradu