VisorCentral.com - Handspring refusing to sell VP to Canadians

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- Handspring refusing to sell VP to Canadians (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=19332)

Posted by mensachicken on 10-31-2001 05:46 PM:

Handspring refusing to sell VP to Canadians

After two exhaustive calls with HS today, I was informed by a supervisor that the company will not sell any Visorphone related product to Canadians.

This includes the VP, all cases, headsets, or anything that is connected to the VP.

mc

Posted by PDAENVY on 10-31-2001 05:54 PM:

Did they say why?

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Posted by mensachicken on 10-31-2001 06:02 PM:

quote:
Originally posted by PDAENVY
Did they say why?

well, let's just say they danced around the "why" part. it made no sense to me. something about Fido (a gsm carrier here in Canada) not coming to a service agreement with them.

they said that yes, the phone will work here no problem. but no, they won't sell it to me.

mc

Posted by septimus on 10-31-2001 06:46 PM:

quote:
Originally posted by mensachicken
they said that yes, the phone will work here no problem. but no, they won't sell it to me.

Buy it w/o a service agreement. Go into a fido store, make nice with the rep, have them activate the phone. if they can't/won't activate the vphone, then (since you made nice with the rep), have them activate the other phone and switch the SIM card with the vphone.

Voila.

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Posted by mensachicken on 10-31-2001 07:52 PM:

quote:
Originally posted by dietrichbohn

Buy it w/o a service agreement. Go into a fido store, make nice with the rep, have them activate the phone. if they can't/won't activate the vphone, then (since you made nice with the rep), have them activate the other phone and switch the SIM card with the vphone.

Voila.

you don't understand. handspring will not sell me the phone under any circumstances. they will not even sell me a visorphone case. i was trying to purchase it without service agreement.

they are unwilling to ship any VP related products to Canada.

fido has already told me that the visorphone would work on their network no problem and that they would have no issues with me using it. it is handspring who is refusing to do business with canadians, not fido.

mc

Posted by Burns on 10-31-2001 08:09 PM:

Haven't you heard? U.S. President Bush included Canada in the list of businesses whose assets must be frozen. They are obviously in cahoots with the terrorists. So Handspring isn't allowed to do business with anyone in Canada.

I'm totally making that up, by the way. I'm an avid Bush supporter (yeah, that's right, his approval level is around 93%!!!, deal with it).

Just thought I'd add a little humor to this sad misfortune.

- Burns

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Posted by george_vc on 10-31-2001 11:27 PM:

There may not be communications approval for the device in Canada. It is not uncommon that certain communication products are not available on a WW basis. I don't think you got to the root of the reason why it is not possible to purchase in Canada.

Posted by mensachicken on 11-01-2001 01:14 AM:

quote:
Originally posted by george_vc
There may not be communications approval for the device in Canada. It is not uncommon that certain communication products are not available on a WW basis. I don't think you got to the root of the reason why it is not possible to purchase in Canada.

i don't think that's the reason.

1. they didn't mention any such thing (i talked to 2 sales reps and one supervisor by phone and one supervisor via email).

2. they didn't seem to have a prob selling the device to canadians before the recent price drop. there are a few canadians on VC who bought and use them no problem.

3. the supervisor on the phone specifically mentioned Fido.

the impression i got was that they were entering into a service agreement with fido and something went awry and now they have a legal problem selling here. i realize this is vague, but it's the understanding i got from my conversations.

i must admit i find it absolutely baffling that they won't even ship a visorphone case to me. this pretty much rules out the visorphone itself as being the problem.

mc

Posted by george_vc on 11-01-2001 01:56 AM:

Buy one on e-Bay and be done with this.

Posted by mensachicken on 11-01-2001 02:04 AM:

quote:
Originally posted by george_vc
Buy one on e-Bay and be done with this.

yeah, i'm scooting around on there and will probably go that route. however, they were all up around the same price as from handspring which is why i tried them first. i also thought that if i didn't buy from handspring itself i wouldn't be eligible for whatever trade-up they'll offer for the treo. however, i'm getting so sick of their nonsense as of late, i doubt my next pda will be from HS anyway...

mc

Posted by mrknowitall on 11-01-2001 02:05 AM:

Ahh.. but Mr. Chicken... Visorphone has never shipped directly to Canada. We've resorted to the workarounds to get the goods. george is barking up the right tree.. or at least in the right neck of the woods.

Rogers GSM is coming too, but the entire company needs to get it's act together. I can only support their ball team at this point.
I imagine the official announcement will happen any hour now.

I don't know about you but I'm not big on the fact that Fido charges additional airtime minutes rate when you slide out of digital into analog . I'll stick with CDMA and the more convenient plans in the meantime, and 'consider' the Airprime that is supposed to be coming.

.. and on a related note albeit effective to remember the manufacturer/service.. I'm sick of the zeeerrrro dollllars commercial.. ugh.

Life's a Fido!

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Posted by mensachicken on 11-01-2001 02:48 AM:

quote:
Originally posted by mrknowitall
Ahh.. but Mr. Chicken... Visorphone has never shipped directly to Canada. We've resorted to the workarounds to get the goods. george is barking up the right tree.. or at least in the right neck of the woods.

i wasn't aware of this. i assumed that the canadians on the board who posted their experiences had just ordered via handspring and paid the outrageous price.

quote:

Rogers GSM is coming too, but the entire company needs to get it's act together. I can only support their ball team at this point.
I imagine the official announcement will happen any hour now.

yes, there are a few links on handspring's site regarding rogers/att. hopefully something will be announced soon.

perhaps the prob is that handspring is setting up a deal with rogers and has agreed not to sell here until the deal goes thru. that way people can't buy it in the meantime and sign up with fido.

quote:

.. and on a related note albeit effective to remember the manufacturer/service.. I'm sick of the zeeerrrro dollllars commercial.. ugh.

i don't watch tv so haven't a clue what you're talking about here. ha.

Posted by george_vc on 11-01-2001 03:11 AM:

mensachicken - I understand your desire to be able use the "trade in" option. But heck, how much trade in will they give you for a $100 device, maybe $50. Buy one on e-Bay for $90, use the heck out of it. If and when you are bored of it and move to the treo, sell it for $50 on eBay. From previous posts, they may be difficult to come by if they have stopped production. Paint your own world here.

Posted by dick-richardson on 11-01-2001 05:41 AM:

Do you have someone here in the States who could ship it to you?

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Posted by george_vc on 11-01-2001 11:18 AM:

Looks like HandSpring now sells the VisorPhone on eBay. There ad indicates they ship to Canada. Please see eBay example here.

Posted by mensachicken on 11-01-2001 02:56 PM:

quote:
Originally posted by george_vc
Looks like HandSpring now sells the VisorPhone on eBay. There ad indicates they ship to Canada. Please see eBay example here.

yeah, they don't though. i've already dealt with their ebay reps. she promised she could ship to canada and i "buy now"ed one of the phones and all she does is send me to the HS page to enter my cc info when i'd already told her that wouldn't work.

she told me to just enter "canada" in the city line (after my city) and that it would be fine. i didn't trust her and didn't bother. 10 minutes later she emailed me and told me she was mistaken and could not ship to canada.

quote:
Originally posted by dick-richardson

Do you have someone here in the States who could ship it to you?

yes and no. i have friends there but it seems like such a pain in the butt and the extra shipping, etc etc. i know it's probably not that big of a deal. still, i probably just go the ebay route and find someone there that'll ship to me.

mc

Posted by Rehan on 11-01-2001 08:23 PM:

In the auction details, it has a note:

quote:
Important-Canadian Customers: VisorPhone currently available only in U.S.

Anyway... Will the VisorPhone wireless Internet capabilities also work on the Fido network? Can I just pop in my sim and browse away? If not, what else would be required -- an account with an ISP?

Posted by mensachicken on 11-01-2001 09:29 PM:

quote:
Originally posted by Rehan
In the auction details, it has a note:

yeah, she only added that after dealing with me. initially she wrote "sure, i can send to canada no problem" and then after it was "oh, i'm mistaken. sorry. we can't ship to canada. gonna change the ebay page."

ugh.

mc

Posted by icthus on 11-03-2001 09:47 AM:

Reminds me a bit of an old post of mine.

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Posted by yardie on 11-04-2001 05:12 AM:

FiDO data

quote:
Originally posted by Rehan
In the auction details, it has a note:

Anyway... Will the VisorPhone wireless Internet capabilities also work on the Fido network? Can I just pop in my sim and browse away? If not, what else would be required -- an account with an ISP?

Rehan you would need a dialup ISP and FIDo Data ($5/mo) to surf and connect to the net.

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