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-- Can't sign on to ISP using Thinmodem (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=10376)

Posted by buster on 12-27-2000 08:18 PM:

Question

I just got a Thinmodem for Christmas and am excited to start using it...I the modem dials and connects beautifully but, it won't sign on to my ISP's server (Qwest). I'm desparately looking for any ideas getting around the login process to my ISP. I'm hoping that I don't have to switch. Thanks in advance for any suggestions.

Posted by MarkEagle on 12-27-2000 09:00 PM:

quote:
Originally posted by buster
the modem dials and connects beautifully but, it won't sign on to my ISP's server (Qwest).


Are you getting an error message? Also, are you sure you've setup your username, password, and ISP settings (IP address, etc) properly under the Network prefs?

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Posted by buster on 12-27-2000 09:30 PM:

Thank you. I get an error message:

Error: timeout
(0x1212)


I have been trying different things such as rechecking my ISP user name and password, verifying that the Network and Modem preferences are set up the way the documentation instructed, and trying different access numbers. I have the IP address set to automatic.

Posted by MarkEagle on 12-27-2000 09:42 PM:

quote:
Originally posted by buster
I have the IP address set to automatic.


Just guessing, but you probably need to specify an IP address. Are you using this same ISP to connect your desktop machine? If, so, check the Dial-up settings and make the ones on the Visor match.

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Posted by Tyric on 12-29-2000 03:12 AM:

quote:
Originally posted by MarkEagle

Just guessing, but you probably need to specify an IP address. Are you using this same ISP to connect your desktop machine? If, so, check the Dial-up settings and make the ones on the Visor match.


The problem with that theory is that most ISP's don't assign dial-ups static I.P. addresses without an extra charge.

I'm actually having the same problem with the same modem. If I didn't know better, I'd say it was a TCP/IP corruption.

Anybody have any ideas?

Tyric

Posted by rdinterm on 12-29-2000 03:57 AM:

I had the exact same problem when I received my Thinmodem. I use a local ISP (Xecunet) and I just could not connect. I reset and retried for a couple of hours adding and deleting programs etc.
Finally, suddenly, the darn thing just started working fine. I have reloaded all my programs and it still works fine.
There is some conflict with something, but keep trying...it will probably work...eventually.
Ray

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Ray
m505

Posted by MarkEagle on 12-29-2000 04:44 AM:

Another suggestion is to make sure you have the latest modem software from CardAccess. Version 1.4 is available for download from their support area.

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Posted by markleetoo on 12-29-2000 06:00 AM:

Thanks for all of the great suggestions! I'm glad to hear that it's not just me...That gives me some hope. I do have the latest version of the software loaded (1.41) and have been trying to connect with it. I haven't tried deleting other programs yet.

I did try emailing Card Access's support. They resonded asking the same intial questions MarkEagle asked. I'm hoping to get a response by tomorrow. Card Access support must have a 24 hour email turn around.

I will post any new information that they might have and the result of deleting some programs since this seems to be happening to others as well.

Thanks again!



Posted by Tyric on 12-29-2000 07:14 AM:

I JUST GOT MINE TO CONNECT.

I downloaded the newest software, but that didn't seem to work. I tried other stuff that failed as well, finally, I tried a long shot.

Under the Network menu in Preferences there is the Service option. I originally had it set to UNIX, (since it's a BSDI system.) For the hell of it I changed it to something else. I decided to try Netcom, and it connected like a dream!

So that's my advice, try some of the other service settings. Maybe one of them will work.

Tyric

Posted by MarkEagle on 12-29-2000 01:12 PM:

quote:
Originally posted by Tyric
So that's my advice, try some of the other service settings.


Or setup a new one specific to your ISP. You don't want to just randomly choose one of the preset ones in the list.

I'm guessing that what made the difference in Tyric's case is that the UNIX setting also includes a script that essentialy waited for a "login" response from the host (think text-based BBS). It never got one from the ISP so it sat there and eventually timed out. The preset Netcom preference doesn't specify a script to be processed.

Some ISP's require a login script, most do not. It's an important piece of information to know when setting up the Visor Network connections.

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Posted by buster on 12-29-2000 04:25 PM:

quote:
Originally posted by buster
I'm guessing that what made the difference in Tyric's case is that the UNIX setting also includes a script that essentialy waited for a "login" response from the host (think text-based BBS). It never got one from the ISP so it sat there and eventually timed out. The preset Netcom preference doesn't specify a script to be processed.


IT'S ALIVE!!!! Just wanted to follow up on my original post to let everyone know the solution that worked for me, thanks to Tyric, MarkEagle, and rdinterm.

Just to recap...I was getting a error when trying to connect to my ISP(Qwest/USWest), which was not in the defined in the Network prefs "Service" list. The error was:

Error: timeout
(0x1212)

Basically the modem was dialing and connecting the ISP's server but not signing on due to the default script when creating a custom "Service". All I did was change the script under the "Details" and "Script buttons in the Network prefs to "End" for the very first option, which cleared everything else out below it. Once I did that, everything worked just fine.

Thanks again to all who responded. VisorCentral is truly a great resource.

[Edited by buster on 12-29-2000 at 11:30 AM]

Posted by Tyric on 12-29-2000 07:31 PM:

quote:
Originally posted by MarkEagle
Or setup a new one specific to your ISP. You don't want to just randomly choose one of the preset ones in the list.
[/B]


That's an idea, but I can't figure out how to create a new service. Is there an option hiding somewhere that allows you to do that?

Tyric

Posted by MarkEagle on 12-29-2000 07:34 PM:

quote:
Originally posted by Tyric
but I can't figure out how to create a new service.


From withing the Network preferences screen, tap the Menu icon. Under Service, selct New and enter the appropriate settings. Or, you can just rename an existing one by changing the name... and don't forget the script settings under Details... Script...

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