VisorCentral.com - battery indicator never falls below 100%

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Posted by yoonfui on 06-08-2000 05:06 AM:

I've had my Visor for more than a month. The problem is, the battery power indicator never falls below 100%. It stays full all the time, even when the Visor totally runs out of juice and shuts down on its own.

I've gone through 3 sets of alkaline batteries, and the symptom is still the same. On rare occassions, I've seen the battery at halfway in the Application screen. But if I launch an app, then switch back, the battery is full again. Once, the Visor even warned me that the power is low. That's it.

The voltage reads 3.27V. Is that normal?

I've contacted Handspring's Technical Support, and they've told me to take out the batteries and do a hard reset, but it didn't help.

Sending the Visor back is the last resort, after I read about the horror stories of getting an even worse replacement.

Help!

Posted by Johnmcde on 06-09-2000 01:42 AM:

quote:
Originally posted by yoonfui:
I've had my Visor for more than a month. The problem is, the battery power indicator never falls below 100%. It stays full all the time, even when the Visor totally runs out of juice and shuts down on its own.

I've gone through 3 sets of alkaline batteries, and the symptom is still the same. On rare occassions, I've seen the battery at halfway in the Application screen. But if I launch an app, then switch back, the battery is full again. Once, the Visor even warned me that the power is low. That's it.

The voltage reads 3.27V. Is that normal?

I've contacted Handspring's Technical Support, and they've told me to take out the batteries and do a hard reset, but it didn't help.

Sending the Visor back is the last resort, after I read about the horror stories of getting an even worse replacement.

Help!

I wonder if your Visor thinks the batteries are rechargeables with a lower voltage? I know the battery type can be changed using a shortcut. I've seen it posted, but don't recall where. Might be worth a shot. Better than sending your Visor back. Good luck.

John

Posted by dequardo on 06-09-2000 02:57 AM:

Simply sounds defective to me. Not a common problem. Use their exchange program. It's very quick and efficient.

Mike

Posted by yoonfui on 06-11-2000 05:24 AM:

quote:
Originally posted by dequardo:
Simply sounds defective to me. Not a common problem. Use their exchange program. It's very quick and efficient.

Mike

Since I'm not in the US, I want to avoid that if possible. Can I get a new unit instead of a reconditioned one?

Is it possible to open up the case and see if any connection is loose?

Another question: if I've never replaced my Visor, do they still charge to replace broken screen?

Thanks!

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