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- How To / Troubleshooting (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=2)
-- Mac Hot Sync Troubles (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=10446)

AKK! I got a new USB HUB from Belkin, powered and all, and I pugged my cradle into it. That was all well and good, untill it stopped syncing, I imagine that the cradel had to be powered, right? So i put it on powered, which never seemed to be a problem when it was plugged into the computer, and it stopped working. I've tried all the mac things to get it to work, installing new software, plugging it into the port directly, rebooting, rebuilding the desktop and it still dosen't work. Any chance I fried it? if so what can I do?!?!

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Snitty
"That's One Big Twinkie"

try 3 things (in this order)

a: allocate more memory to hotsync manager

b: soft reset while in the cradle (cradle plugged into the hub, of course)

c: zap the mac's p-ram (upon restart, control+option+p+r for three chimes, then release.)

'f these don't work, i don't know what will...

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exit, pursued by a bear.

Not to add to your pain but to share mine. My Mac/Visor problem is my visor makes me reset it after each sync. Why?

to answer Sawmac's question first: you probably installed the Palm software from the Palm Desktop Installer from Palm Computing vs. the Palm Desktop Installer from Handspring. i think the only difference is that the handspring contains their own special USB drivers and it dosen't include the flash rom updates that palm provides (since you can't upgrade the visor os). So what's prolly happening is that it tries to install the OS update on your visor (prompting you to restart) and then the next time you sync it sees that the OS was never upgrading, making it install it all over again.

What you want to do is just delete the upgrade file. I think it should be in your install folder in your user folder. If not just hunt and peck for it. I have no clue what it's called.

Anyways:

i dont know the solution to the usb problems but maybe i can point you in the right direction.

Make sure you're connected through the Handpring USB and not the PalmConnect USB or whatever. You select this in the hotsync manager under local sync.

The apple system profiler (under the apple menu) can tell you what USB devices the Mac sees. It dosen't see the Visor until the hotsync on the palm side is activated though so what you want to do is put the visor in the cradle, press the hotsync button and while it's looking for your computer to respond, launch the system profiler, select the devices tab, and look and see if the Visor is detected under the USB section. If you can see your other USB devices but not the Visor then i'd say something's up with the hardware more than the software.


good luck
sam

Similar but different

When I got my Pro, I bought a usb synch cable for my G4 running 9.1 at home (the cradle lives at work on the pc). I plugged the cable into my Belkin powered hub with my printer, scanner and zip drive and set up the Hotsynch Manager to load at startup so it's always available. I have no problems hotsynching until I use the printer. It seems after I send something to the printer, I can't get a connection to the desktop to hotsynch until I quit and restart the Hotsynch Manager and the Serial Connection Monitor or reboot the G4.

I'll work on some other configurations but if someone has a suggestion (other than plugging the hotsynch cable directly into the G4), I'd appreciate it.