VisorCentral.com - oohhh! this is great: 'how to turn on your visor'

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor General Chat (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=31)
-- oohhh! this is great: 'how to turn on your visor' (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=12649)

Posted by pcgamingnet.com on 03-07-2001 06:13 PM:

you are confused to my meaning of pebcak?

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Posted by pcgamingnet.com on 03-07-2001 06:15 PM:

and df = dumb freakin' ________

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Posted by Lnoldan on 03-07-2001 06:21 PM:

Not Pebcak

I know pebcak..... it's

RTFM

I didn't get.

Lars R. Noldan

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Posted by pcgamingnet.com on 03-07-2001 06:27 PM:

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Posted by fixitgal on 03-07-2001 06:34 PM:

Re: Not Pebcak

quote:
Originally posted by Lnoldan
RTFM

I didn't get.

As a former techincal writer, I can answer this one...

"Read The Freaking Manual".

(word substitution made for use in a "family" environment)

Sigh, no one ever reads the manuals...

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Posted by Jupe on 03-07-2001 06:34 PM:

Don't show them, teach them.

quote:
Originally posted by homer

Ugh! I hate those people. These are the people that come to ask you how to do something like "how do i send an attachement in my email" I start to show them and they go "wait...wait...let me write this down!"

It's a TWO STEP PROCESS! JUST PAY ATTENTION!

I've been there, very frustrating. However....

I find that it is easier and less frustrating for me if I show them but they are more likely to learn if I talk them through it, letting them drive.

Posted by EricG on 03-07-2001 06:54 PM:

Re: Don't show them, teach them.

quote:
Originally posted by Jupe

I've been there, very frustrating. However....

I find that it is easier and less frustrating for me if I show them but they are more likely to learn if I talk them through it, letting them drive.

When I was out of the office on a call, the senior tech would take over for me, his favorite thing was to have the users get out their manual and as he would call it (to us), "Let's have story time..", he would have them read along with him in the manual, page by page till they could solve their own problems, i.e. "now turn to page 1, read the first paragraph, etc..", he had a twisted sense of humor.. The funny thing is people thought he was wonderful and had no idea what his real intentions were..

I always got a chuckle out of that..

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Posted by airstyle on 03-07-2001 07:01 PM:

yeah

I know exactly how you mean: Helping someone over the phone for hours when it would take you only a couple minutes if you could only BE there. :P It's all about patience!!

Posted by prometheus on 03-07-2001 07:41 PM:

I got one too...

I'm not even an "official" computer support tech at my company but since I can successfully navigate W95/98/NT and OS8/9, I get asked how to do all those simple things like:

1. how to change your background/wallpaper (don't people even use the right mouse button?)
2. how to connect to the network drive
3. how to attach files to e-mail (and yes, they write it on post-its!)

And then there are those users that don't understand that your NT login is different than a security login for an application.

My pet peave however is users who put all their documents in one folder on the desktop, no matter what application and then tell me they lost their file. There is always an amalgamation of Word, Excel, e-mail attachments, pdf, and text files all in one folder which they insist on viewing by the large icon so there's no order. I try to explain that subdirectories (I say "subfolder" so it doesn't sound too techie) will help them manage their files, but to no avail. After I use the "find file" function, I can only shrug my shoulders and let them go on as they were. I look forward to when they can't add anymore files to the one folder, so I can say "I told you so 6 months ago!).

Thanks for letting me rant

p

Posted by Jupe on 03-07-2001 08:35 PM:

Ahh the Find File function!!

If only I could get my users to use and understand Find (I have no hope that they will actually intelligently manage their files). I don't know how many times a week someone asks me to help them find a file that they lost. I try to explain to them what I'm doing ("There's a great little feature in windows...""this is a wildcard...") but they don't care, they just want me to do it for them. This is not rocket science! This is a huge waste of my time.

Oh well, here is my new mantra:
Their ignorance is my job security.

Posted by Felipe on 03-08-2001 12:12 AM:

Re: Re: You would be amazed

quote:
Originally posted by EricG

Or ask where the "ANY" key is..

Since you asked:

http://web14.compaq.com/falco/detail.asp?FAQnum=FAQ2859

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My Treo 600 is my phone, my PDA, my watch, and my MP3 player. Oh yeah, I take a picture once in a while with it. Convergence is such a great thing.

Posted by pcgamingnet.com on 03-08-2001 12:35 AM:

heh, that's funny

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Posted by EricG on 03-08-2001 12:39 AM:

HHAHAHAHAHAHA LOL!

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Posted by sdoersam on 03-08-2001 02:45 AM:

OK, I have to ask

EricG,
Where are you getting the smileys from? I haven't seen those here before....

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If at first you do succeed, try not to look astonished.

Posted by EricG on 03-08-2001 04:03 AM:

From http://cwm.ragesofsanity.com/cgi-bi...ox&noframes

I got the URL from an VISOR CENTRAL thread http://discussion.visorcentral.com/...mp;pagenumber=2 about the new Visor Central smileys.. "Do the Smilies Stink? " , ToolkiT gave the url..

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