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Buttons on Visor Pro no longer working...

Just curious as to if anyone else has had this problem, or if it is isolated to just me. I have 3 buttons that suddenly quit working, the Power (on/off) button, the Calendar Button, and the Scroll Up Button. The problem occured in the first couple months that I had my Visor Pro, which I sent in to be fixed and it was promptly sent back in great working order. Now, it happened again today. Same buttons, same problem. I can not do a hard reset due to the power button not working. Not sure what else to do now.

Thanks....

try removing the batteries and doing a double-soft-reset. This ought to be the equivalent of a hard reset. You might also want to look at the button board to see if the contacts are suspect, but be wary about your warranty and opening your visor.

k. tran

Not sure how to remove the batteries on a visor pro. It has rechargable batteries, and the only removable part is the cover over the springboard expansion slot. I did remove the 4 screws, but the two sides seemed to be held together by something. I did not want to apply too much force out of fear of breaking it.

oops, I forgot about that little detail about the visor pro :-) sorry.

www.gethightech.com has some pretty good instructions on taking the bloody thing apart, I think.


good luck,

k

OK, I got the thing apart, disconnected the battery, pushed the reset button many times, put it back together and that did the chore of a hard reset. Unfortunatelly, the 3 buttons still do not work. I find it quite weird that it is the exact same 3 buttons that went out last February. That those 3 buttons went out all at the same time, and 1 of them I hardly ever used.

I've never opened my visor, but have you checked the buttons themselves? On my old PIII/PPro, they were flat-contact type, but are they the metal dome-type on the visor (I mean the button contacts themselves on the button board)? Have they collapsed? Are you still under warranty?


rgds,

No longer under warranty. They are metal domes. They are not collapsed. I can push them, hear a clicking sound when they click. It really seems like it is some type of corruption in the OS of the thing that somehow disabled the use of those buttons. I'm basically looking at living with it as it is until I upgrade to a different one. (Will not be a Handspring).

You can get a new(?) button board for $30:
http://www.gethightech.com/Merchant...ategory_Code=VP

I would try getting a new board if I knew that would solve the problem, but I'm not convinced that the old one is bad. The buttons still look and "click" as they always have. My visor worked one day, I left it on the cradle overnight, and didn't work the next. No dropping or abuse that would cause any physical damage. The only thing I did was install an upgrade to MobileDB. I think it is a software problem, not a hardware problem. Thus, I'm really not ready to shell out 30 bucks + shipping for something that may or may not work.

Thanks for the advice though....