VisorCentral.com - Fed up with Edge...

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- Visor Edge (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=25)
-- Fed up with Edge... (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=21764)

Posted by AzNCoMpUtAnErD on 02-26-2002 12:28 AM:

Fed up with Edge...

Ok...Handspring is disappointing me. I used to have a great view of them. I though their products were great, but they've just screwed up too much on the Visor Edge. I kept it in my pocket today, as usual, as it should be kept, and the weather was very warm. It made it through lunch until 5th period. When I took it out, the unit was quite warm from being in my pocket, and when I turned it on, the unit wouldn't respond to stylus taps. The 4 app buttons still worked. So I soft reset it, and now I could tap, but all it did was bring down the menu, no matter where. Eventually, I kept trying to soft reset, and it came up with a nasty screen with all these black lines. I couldn't reset for a while, then I put it in the cradle, and it reset itself.

The Edge is really disappointing me, it looks great, but it can't preform. Gonna try to get Handspring to send me a replacement that I can sell. *sigh*

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good artists copy, great artists steal. . .

Posted by septimus on 02-26-2002 12:49 AM:

Re: Fed up with Edge...

Good luck.... They shouldn't give you any guff--get angry if you have to.

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Posted by macminer on 02-26-2002 12:53 AM:

Looks rather like another static electricity problem. What about trying to carry your Edge in some static el.-proof bag or carrycase? I know this may sound stupid, but quite often "ordinary" pockets generate a lot of static electricity - I certainly would not dare put a newly bought RAM upgrade into my pocket without a proper insulation.
Well, why Handspring decided Edge not to be static-proof and watertight is another story - I would obviously prefer it to be. I can't believe it would add any significant amount to the production cost. If they could add a mike which hardly anybody uses, why not add an extra lining layer or some kind of seal or gasket?

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Posted by AzNCoMpUtAnErD on 02-26-2002 01:23 AM:

I'm sure I can devise some bullet proof plan on "How to carry my Visor" and on how to handle it and use it. But I don't want to go through the trouble. The looks are not worth that much. I'm trading it in for something else.

I'm seriously thinking about buying a IIIxe and fixing it up (new case cover, flip cover, etc) and use it for a while. I'll save the extra money to eventually get a T615

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nelson.hsieh
good artists copy, great artists steal. . .

Posted by terrysalmi on 02-26-2002 01:37 AM:

Go with the VDX

Get a refurbished VDX from Handspring for $99 (or new, if you look around). The looks are better than the IIIXe, it can do some more things, plus your springboards would still work. Heck...you could try to get Handspring to let you trade in your Edge but get a Refurbished (or Brand-New!) VDX - I'm sure they would take the deal

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Posted by dick-richardson on 02-26-2002 05:36 AM:

Re: Go with the VDX

quote:
Originally posted by terrysalmi
I'm sure they would take the deal

I'm not. Since they announced the edge a mistake their support has been lacking.

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Abortion: Darwinism at its finest.

Posted by macminer on 02-26-2002 02:11 PM:

There is a big difference between acknowledging there were mistakes in design/marketing/price, etc, etc in a given product and saying the whole product has been a mistake. Do you think Handspring would still be advertising the Edge on their own site or giving it as a prize if they really thought the whole product was a mistake? They would rather have recalled it and tried to cover up the traces. Instead, on some trade shows, Handspring own employees have been seen using Edges - what would be the point of giving your own employees something that you know is full of flaws and not worth using? Everybody who says that the Edge "is a mistake" makes the classical "pars pro toto" fallacy. Whereas in some contexts such a fallacy might be justifiable (I can imagine a Handspring executive saying this to his marketing team, criticising them for not calculating the costs/profits well enough), here it's simply out of place.

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Posted by dick-richardson on 02-26-2002 05:13 PM:

quote:
Originally posted by macminer
There is a big difference between acknowledging there were mistakes in design/marketing/price, etc, etc in a given product and saying the whole product has been a mistake. Do you think Handspring would still be advertising the Edge on their own site or giving it as a prize if they really thought the whole product was a mistake?

Yes. They have a contract with the manufacturer. Did you read their comment regarding the edge?

The rest will be addressed after some research.

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Abortion: Darwinism at its finest.

Posted by AzNCoMpUtAnErD on 02-26-2002 06:20 PM:

Re: Go with the VDX

quote:
Originally posted by terrysalmi
Get a refurbished VDX from Handspring for $99 (or new, if you look around). The looks are better than the IIIXe, it can do some more things, plus your springboards would still work. Heck...you could try to get Handspring to let you trade in your Edge but get a Refurbished (or Brand-New!) VDX - I'm sure they would take the deal

I had considered the VDX, but I wanna go for a IIIxe for a number of reasons. It cost cheaper, then I can fix it up, so it'll be about the same price. When I change it to the clear case / cover, it'll look cool

. The big thing was that it has a flip cover. I want something usable to keep the device, and the snap cover is a no-no for me. Thanks for the advice...if you guys find good deal on a S360, I might consider...hehe

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good artists copy, great artists steal. . .

Posted by macminer on 02-26-2002 10:15 PM:

quote:
Originally posted by dick-richardson

Yes. They have a contract with the manufacturer. Did you read their comment regarding the edge?

Well, where can I find the comment? (I'd like to have the whole context, as I have only seen people quoting HS saying this, but haven't been able to track it down). As far as I know the HS did say that making a non-color Edge was a mistake, but this is something totally different than saying there is some fault with the device. This simply means this was a marketing error, i.e. the unit would compete much better against m500 and sell better if it had color.
http://www.palminfocenter.com/view_Story.asp?ID=2189

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Posted by terrysalmi on 02-26-2002 10:33 PM:

In that case, go for the Sony 320 - You can get a refurb from sony direct for just $149, maybe a little better if you look around (beg on the message boards!)

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Posted by dick-richardson on 02-27-2002 03:26 AM:

quote:
Originally posted by macminer
Well, where can I find the comment?

Actually, that looks to be the comment. I'll try and find more if you link to a definition of "pars pro toto."

And, regardless of the context of their comment, their support of the edge has been piss-poor. That is from experience with 6 or so edges in as many months, and mine is not an isolated incident. Don't get me wrong, I have heard quite a few good things about the edge, along with some glimmer that support may be picking up. But after their draconian support with my case(s), it will take time before I trust them with my money again. It's unfortunate, considering my support early on (I got my first deluxe after shipping got straightened out in early April).

I fear they have lost touch with consumers. I like the way Handera (Christ, not dr going on about handera again

) handles their product line. One unit (basically) with all the features they're going to put in. Update it as more features become feasible. Rather like linux (Christ, not dr going on about linux again

) in that things only get better, unlike Microsoft (Christ...Microsoft...

) who seems to wantonly change things just to see them change.

__________________
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Abortion: Darwinism at its finest.

Posted by dkouz on 02-27-2002 04:31 AM:

Re: Re: Go with the VDX

quote:
Originally posted by AzNCoMpUtAnErD
The big thing was that it has a flip cover. I want something usable to keep the device, and the snap cover is a no-no for me.

There is an solution for you at www.flipcover.com. I had one of their flip covers and loved it, for both my Prism and VDx.

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Kouz

Posted by dick-richardson on 02-27-2002 04:51 AM:

Re: Re: Go with the VDX

quote:
Originally posted by AzNCoMpUtAnErD
I had considered the VDX, but I wanna go for a IIIxe for a number of reasons.

Actually, if a IIIxe has your attention, take a look at the TRG pro (a IIIxe with CF).

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by Vxpalmer on 02-27-2002 03:16 PM:

One thing you may consider is the Handspring Neo $169.00. If your used to the processor speed of the Edge, you may be disapointed in going down to 16mhz of the IIIxe. The Neo has the same speed as the Edge.

Posted by AzNCoMpUtAnErD on 02-27-2002 06:19 PM:

Re: Re: Re: Go with the VDX

quote:
Originally posted by dick-richardson
Actually, if a IIIxe has your attention, take a look at the TRG pro (a IIIxe with CF).

Now that I think about it, sounds good. I was considering that handheld as a replacement for my stolen Clie. They used to have them refurbed, but I don't think HandEra is selling anymore..

Gonna have to try to find one somewhere...thanks for the reminder!

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good artists copy, great artists steal. . .

Posted by AzNCoMpUtAnErD on 02-27-2002 06:22 PM:

quote:
Originally posted by Vxpalmer
One thing you may consider is the Handspring Neo $169.00. If your used to the processor speed of the Edge, you may be disapointed in going down to 16mhz of the IIIxe. The Neo has the same speed as the Edge.

I'm trying to go for the cheapest units so I can save money for later. Also, I've been very disappointed with Handspring. If I was gonna spend $169, I might as well get a Clie S360. I think I'll be able to live with the speed, providing I overclock, hehe. Thanks for the tip though...

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nelson.hsieh
good artists copy, great artists steal. . .

Posted by Schrader on 02-27-2002 11:04 PM:

quote:
Originally posted by Vxpalmer
The Neo has the same speed as the Edge.

That is what is advertised, but as I read through the posts there are a lot of people having trouble with the neo running a little slow. My friend's runs a little slow, too, now that I think about it...

Posted by AzNCoMpUtAnErD on 02-28-2002 01:04 AM:

quote:
Originally posted by Schrader
That is what is advertised, but as I read through the posts there are a lot of people having trouble with the neo running a little slow. My friend's runs a little slow, too, now that I think about it...

Yea, the Egde does really great in Benchmarks, over 350%, but in real performance, it's relatively the same as many greyscale devices. It is faster, but not blazing faster. There's still lag in SilverScreen, still takes a little time to load ActionNames, etc. Though I think it runs Liberty the quickest

Depends, just cuz they all run 33 MHz processors, doesn't mean they're the same. OS, screen technology, programs, all make the difference.

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nelson.hsieh
good artists copy, great artists steal. . .

Posted by macminer on 02-28-2002 03:56 AM:

quote:
Originally posted by dick-richardson

Actually, that looks to be the comment. I'll try and find more if you link to a definition of "pars pro toto."

Well, this is a classic philosophical fallacy, I thought it would be obvious, but I guess just my humanist education shows up here. It means you take a statement concerning a part (or one aspect) of something and extend it to the whole entity, which is a logical error.

As for the support, I live on the other side of the sea, so certainly our experience will be different here. From the (Eastern) European perspective just getting any support is usually a miracle in itself, not just from Handspring, but from most companies. HS support is about as good as it goes: they will try to be nice to you, but not necessarily helpful.

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