VisorCentral.com - Tarnished?

Pages (4): « 1 [2] 3 4 »
Show 20 posts from this thread on one page

VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor Edge (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=25)
-- Tarnished? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=13499)

Posted by dick-richardson on 08-03-2001 06:27 PM:

quote:
Originally posted by smittyofdhs
To each their own. I like character but not in the form of tarnish....

It's probably something deeply psychological. Since VC hosts quite the assortment of psychologists (armchair and otherwise), would someone like to take a stab at this one? Have I been subconsciously abused? Do I need counseling?

I like the 'aged' look. Same goes for worn leather, broken-in jeans, etc. There's something comfortable and sturdy about it.

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by dick-richardson on 08-03-2001 06:32 PM:

quote:
Originally posted by smittyofdhs
FYI... this same type of thread is going on at PDABuzz in case you would like to see it. http://www2.pdabuzz.com/Forums/show...8173#post118173

Do you get tired of posting the same thing over and over again?

Mr. bohn, let me know if it works.

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by septimus on 08-03-2001 06:35 PM:

quote:
Originally posted by dick-richardson
Mr. bohn, let me know if it works.

"Do you expect me to get a color edge?"

<German Accent>"No, Mr. Bohn, I expect you to die!"</German Accent>.

Seriously, though, it's starting to really bother me. I may get it replaced if this trend continues (Not noticing it, noticing it & not caring, caring, bothered, hot & bothered, annoyed, an so on)...

__________________
Don't like somebody? Click "Profile" on a post and then click "Ignore "so and so's" posts". Voila!

Posted by on 08-03-2001 06:38 PM:

quote:
Originally posted by dick-richardson

I like the 'aged' look. Same goes for worn leather, broken-in jeans, etc. There's something comfortable and sturdy about it.

Now, those things I like. They are meant to look that way. Nobody likes a brand new pair of 501's. They have to be faded, worn, look like you've had them on in the outback or on the range.

But my PDA should look nice and techno, not worn and faded.

Hey Dick, if you had a Visor DLX you would probably like this cover then. It's faded and worn out..........

Posted by dick-richardson on 08-03-2001 06:42 PM:

quote:
Originally posted by smittyofdhs
But my PDA should look nice and techno, not worn and faded.

I'm not a fan the techno look, whether or not it actually is techno.

quote:
Hey Dick, if you had a Visor DLX you would probably like this cover then. It's faded and worn out..........

right up my alley

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by on 08-03-2001 06:43 PM:

quote:
Originally posted by dietrichbohn

Seriously, though, it's starting to really bother me. I may get it replaced if this trend continues (Not noticing it, noticing it & not caring, caring, bothered, hot & bothered, annoyed, an so on)...

I am in that same pattern. One day I'm annoyed the next it doesn't bother me.

What does bother me is that it's going to happen again. Just like it did to DPW. HS is obviously not clear coating the buttons and the buttons are just straight metal that are subject to tarnish, rust, and anything else the elements can throw at them.

Once I find a good way to get rid of the tarnish then I'll be happy. But now, every time I load up a program (actually it's games) I think "Will I be using the buttons to much and make them tarnish again?" it shouldn't be that way with a PDA that's less then a month old.

Posted by on 08-03-2001 06:45 PM:

quote:
Originally posted by dick-richardson

I'm not a fan the techno look, whether or not it actually is techno.

I guess I should have been more specific. "Techno" in a "Technology" kind of way, not "techno" as in a 70-80's dance music way.

I just want a clean looking (non-tarnished) PDA, is that too much to ask.

Posted by mhat on 08-03-2001 06:54 PM:

quote:
Originally posted by smittyofdhs

I just want a clean looking (non-tarnished) PDA, is that too much to ask.

It would seem that it is too much to ask... I managed to crack the screen on my Edge last week (which still puzzles me considering I had an Edge for several months that was fine... then when they sent me a replacement when that one got tarnished, suddenly a week later the screen cracked... but that's another thread)... and after paying the $85, they sent me a unit with a very loose stylus and tarnished buttons... I'm tempted to call up and complain... but I know a mild tarnish remover will take care of the problem... but shouldn't I expect better than this after giving them $485? Grrrr... I'm just gonna sell this one and go back to Platinum Graphite...

Posted by on 08-03-2001 07:13 PM:

quote:
Originally posted by mhat

It would seem that it is too much to ask... I managed to crack the screen on my Edge last week (which still puzzles me considering I had an Edge for several months that was fine... then when they sent me a replacement when that one got tarnished, suddenly a week later the screen cracked... but that's another thread)... and after paying the $85, they sent me a unit with a very loose stylus and tarnished buttons... I'm tempted to call up and complain... but I know a mild tarnish remover will take care of the problem... but shouldn't I expect better than this after giving them $485? Grrrr... I'm just gonna sell this one and go back to Platinum Graphite...

I wouldn't give up so fast. You are entitled to a perfect replacement unit, not a refurb or reconditioned one. Just because their QA isn't 100% doesn't mean that the customer has to suffer. You paid $400 for a brand new unit. Yes the screen got crack but you are then entitled to that same unit you bought (same serial number) with a replacement screen put in. I wouldn't stand for that kind of treatment. You should get on the phone and deal with HS today. Get what you paid for.

After reading your story, I'm pissed off enough that I'm calling HS right now to send back my "tarnished" unit. None of us should have to deal with Handspring's QA problems. We should get what we paid for and I know I paid $300 for a brand new unit that shouldn't be tarnished in 3 weeks of normal use.

Posted by dick-richardson on 08-03-2001 07:19 PM:

quote:
Originally posted by smittyofdhs
I guess I should have been more specific. "Techno" in a "Technology" kind of way, not "techno" as in a 70-80's dance music way.

I understood you and meant the term similarly.

quote:
I just want a clean looking (non-tarnished) PDA, is that too much to ask.

No. Just don't be a dick to customer service. They don't build the things.

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by on 08-03-2001 07:27 PM:

quote:
Originally posted by dick-richardson

No. Just don't be a dick to customer service. They don't build the things.

No I know, I've learned how to handle HS Customer Service. This is my third problem with the Edge so I've dealt with them before and know what to say and what not to say.

Besides, I'm an IT Director and I deal we these issues day in and day out. Customer Service people just get crapped on because they have to deal with all the problems. Sometimes it is their fault (bad C.S. staffing) but most of the time it's not. They should really make the designers or QA guys deal with these customer calls. They are the ones who did a piss-poor job in the design or the review process.

BTW... Doesn't some of the PocketPCs (or other Palms) have metal buttons? or is the Edge the only one?

Posted by bejnarowiczd on 08-03-2001 09:00 PM:

<---- tarnished as well.

<---- tarnished as well.

I used a fine silver polishing cloth (no solutions please!) and gently wiped the tarnish away.

What we're seeing is the oxidation of the silver plating on the buttons due to the oils, dirt, acids on our sweaty finger tips. How to stop it? You can't. Just like jewelry, silver plated instruments or guitar strings/frets. Things just rust.

Slow it down by wiping the buttons down every now and then with a clean soft cloth, and polishing it with a fine silver polishing cloth will help. I'd beware of polishing the colored paint, as I don't think this will hold up well under polish... just a thought.

I've had my edge for several months and had "serious" build up. It took about 5 minutes of rubbing, but it came off. Note, the Edge buttons now look smooth, were as before they had a slightly ruff feel.

Looks even better now than when I first got it! Shine, baby, shine

Posted by kamizuno on 08-04-2001 12:02 AM:

"What we're seeing is the oxidation of the silver plating on the buttons due to....."

The buttons are plated with silver, REAL silver? That's cool!!! Of course, I happen to like real silver, but that's just me .

__________________
garinballbarin

Posted by Shel on 08-04-2001 01:26 AM:

Tarnished?

Actually, my Edge's buttons haven't tarnished, but I've noticed that the stylus is turning black!

I used a polishing cloth I had lying around (must have come with some watch, or other piece of jewlery I purchased years ago) and the tarnish came right off! You wouldn't believe how black the cloth turned, cleaning the stylus.

Of course, it's easier to polish the stylus (just wrap it in the cloth, squeeze, and pull it back and forth) then it would be to polish the buttons, but this worked great. Stylus now looks bright and shinny, and just like new!

Button's look fine, however.

Posted by dick-richardson on 08-05-2001 03:08 AM:

quote:
Originally posted by Shel
(just wrap it in the cloth, squeeze, and pull it back and forth)

That reminds me...

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by on 08-08-2001 07:25 PM:

quote:
Originally posted by smittyofdhs

After reading your story, I'm pissed off enough that I'm calling HS right now to send back my "tarnished" unit. None of us should have to deal with Handspring's QA problems. We should get what we paid for and I know I paid $300 for a brand new unit that shouldn't be tarnished in 3 weeks of normal use.

***UPDATE***

Just received my new Edge (#3 for me due to different failures each time) and it's nice to see the buttons as they were intended to be, nice and shiny. I really hope HS realizes this is a problem before continuing with new models under this design. The metal buttons look sweet but they should have been made from stainless steel or clear coated to protect against this tarnishing problem. HS took it back without any questions asked. I just told them that this problem would go away and they said "no problem, it's under warranty. You'll have a new one tomorrow".

My wife found a silver polishing cloth at a store called "Bed, Bath, & Beyond" (I'm sure you can get the cloth at any store that sells nice silverware) that may do the trick. From now on I'll be wiping down the buttons more frequently to avoid any additional replacement units.

Posted by septimus on 08-08-2001 09:30 PM:

quote:
Originally posted by smittyofdhs
Just received my new Edge (#3 for me due to different failures each time) and it's nice to see the buttons as they were intended to be, nice and shiny.

Did you get it replaced on the basis of tarnished buttons alone?

__________________
Don't like somebody? Click "Profile" on a post and then click "Ignore "so and so's" posts". Voila!

Posted by dick-richardson on 08-08-2001 09:40 PM:

quote:
Originally posted by dietrichbohn
Did you get it replaced on the basis of tarnished buttons alone?

You're kinda nosey.

__________________
-Joshua
Abortion: Darwinism at its finest.

Posted by on 08-08-2001 09:43 PM:

quote:
Originally posted by dietrichbohn

Did you get it replaced on the basis of tarnished buttons alone?

Yes sir! I called the 888 number from their website (the customer service number, not tech support). Told them I spoke with a tech rep the previous week about the tarnished buttons and did what they told me to do (a little Windex on a paper towel). I told the Customer. Service rep that this resolution didn't work and that I wanted a replacement unit. Like I said before, all I heard was "No Problem Sir, It's on the way". Maybe I've been lucky but for all 3 of my issues, each Customer Service Rep has "OK'd" the replacement without any hassles.

If you don't like the tarnished look (unlike our buddy, dick-richardson

) then you should give HS a call. If the device is under warranty you are entitled to a new unit. Quite honestly, if mine gets as bad as it was I'll send it back again. I'm not out anything and all I have to do is transfer my data with the backup module. Maybe Handspring will catch on and see that this is a problem and rectify it ASAP. The only way they'll know there's a problem is to see the units returned. I'm sure the QA dept runs reports to see why devices are returned. This is just like the Visor DLX case cracking issue and the Visor DLX RF issue. Both of those got solved after enough units were returned as defective.

Posted by on 08-08-2001 09:44 PM:

quote:
Originally posted by dick-richardson

You're kinda nosey.

Play nice Dick.... I don't mind

All times are GMT. The time now is 01:12 AM.

Pages (4): « 1 [2] 3 4 »
Show 20 posts from this thread on one page