VisorCentral.com - Graffiti Blues

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor Prism (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=19)
-- Graffiti Blues (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=8912)

Posted by jlloydjunior on 11-03-2000 04:57 PM:

quote:
Originally posted by trentsongs

An HS Executive Relations Customer Care Specialist contacted me today to confirm that a new Prism that has been tested by a systems engineer was shipped to me with the assurance that it meets their quality and performance standards.

How were you able to speak to this type of Specialist? I'd love to be able to get the same assurance when I request my replacement Prism! Seriously...how did you get such a response?

Posted by krelvin on 11-03-2000 06:03 PM:

Response from Support...

After not getting a response to my email two nights ago, I called today.

I was told that they think one of my 3rd party programs is causing the problem. The suggested steps were:

o hotsync the Prism
o move the backup folder to elsewhere
o hard reset the Prism
o hotsync to reload the data but not the 3rd party stuff

At this time the Prism is supposed to work fine.

I seem to remember that I did a hard reset when I first got the Prism and was having problems then, but I can't be sure that it actually true.

I can't try this now as I'm at work and the NT wont work with the USB cradle (no serial cradle yet). So I will have to try it out tonight.

I have what I think is a real easy test though if someone is in a position to do this that is already experiencing this problem.

For a Visor DLX experienced user, If you can get to the point where you do a hard reset, go to the Graffiti learning program and test the writing there. It shows you what it sees when you enter the characters. If it is not similar to the Visor DLX, then the problem is most likley in the hardware. If it is fairly smooth, then the problem might as they are suggesting be one of the third party programs.

I will try it again tonight... it would be nice to see someone who has the problem and has used a DLX before can try this to see if it really makes a difference...

I also asked why this isn't on the web page and he said it was a "new" problem.... I suggested that perhaps they could save a lot of phone calls if they posted the info...

If it works, great otherwise it might just be a smoke screen...

Should have brought my backup module in today....

__________________
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TNET Services
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Posted by VisorWA on 11-03-2000 07:35 PM:

I requested a replacement for my Visor Prism today. I went through all the steps, (digitizer setup, hard reset, test graffitti) and the problem was not me (I have been using graffitti successfully for 3+ years) and not my software. I will let you know if the replacement unit works better. Handspring was quick to answer my call and gave me no trouble with requesting a replacement.

Mark

Posted by krelvin on 11-03-2000 07:51 PM:

quote:
Originally posted by VisorWA
I requested a replacement for my Visor Prism today. I went through all the steps, (digitizer setup, hard reset, test graffitti) and the problem was not me (I have been using graffitti successfully for 3+ years) and not my software. I will let you know if the replacement unit works better. Handspring was quick to answer my call and gave me no trouble with requesting a replacement.

Mark

Its really wierd because I mentioned that a lot of people were talking about having problems and this seemed too easy of a fix. If it were really true that a 3rd party app was causing this problem, it must be very popular because a lot of people where reporting the same thing.

Also, if it really is the "Fix", then why would it not be posted on their web site yet?

I'll try it again tonight to be sure.. but I somehow think this is a smoke screen.

Last night when I actually started comparing my Visor DLX to the Prism, it was very easy to see the major difference.

__________________
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TNET Services
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Posted by dtgillis on 11-03-2000 08:12 PM:

quote:
Originally posted by krelvin
quote:
Originally posted by VisorWA
I requested a replacement for my Visor Prism today. I went through all the steps, (digitizer setup, hard reset, test graffitti) and the problem was not me (I have been using graffitti successfully for 3+ years) and not my software. I will let you know if the replacement unit works better. Handspring was quick to answer my call and gave me no trouble with requesting a replacement.

Mark

Its really wierd because I mentioned that a lot of people were talking about having problems and this seemed too easy of a fix. If it were really true that a 3rd party app was causing this problem, it must be very popular because a lot of people where reporting the same thing.

Also, if it really is the "Fix", then why would it not be posted on their web site yet?

I'll try it again tonight to be sure.. but I somehow think this is a smoke screen.

Last night when I actually started comparing my Visor DLX to the Prism, it was very easy to see the major difference.

krelvin...

Maybe you missed this thread from the other day on this issue.

http://discussion.visorcentral.com/...p?threadid=9123

Hope this sheds some light on the problem.

David

Posted by axnar on 11-03-2000 10:17 PM:

One more test...

The grafitti recognition on my Prism is very bad also. I've noticed some screen flickering and wondered if that could be part of the 'noise' problem discussed in the thread mentioned above. I've also noticed something else that is suspicious. In the Klondike (solitaire) game, if I drag a card and hold it with the stylus, it jumps all over the place. There are one or two places on the screen where I can get it to hold still, but everywhere else it is very jumpy. Can any of you duplicate this, or does the card hold still?

Chris

[Edited by axnar on 11-03-2000 at 05:20 PM]

Posted by cmiller on 11-04-2000 02:39 AM:

Wow...very interesting posts

I am really finding this intriguing, reading all these posts about the Prism/Grafitti problems. I noticed so many common things, that are just to large of "red flags" for a company that has made it so far to ignore. (Oh, BTW I also have the same problem on my Prism, but I won't bore you with the same details about it as the rest of the posts. Mine is the same problem.)

I mean, wouldn't you think that as a company that is interested in reactions to their new products, that they would:

1. read message boards dedicated to their products like THIS ONE?
2. Acknowledge that there is a problem (seems that every tech that previous posters call said "This is the first time I've heard of this problem")
3. Based on the sheer MAGNITUDE of the number of people that appear to be having the problem, look into it. (DUH!)
4. Admit there is a problem. Microsoft is good at not doing this, and then releasing hidden updates called "security patches".

Here's another interesting thought. We have programs like Jot and TealScript that we can mess with to try to make it better (but between you and me, I really like Grafitti the way it is/was because I'm very used to it now). Wouldn't you think that if it is merely a software problem, that the way to fix it would be a update or a patch to the system software. I hardly think it's necessary to go through the trouble of sending out an entirely new Prism to fix this problem (and wait for shipping to happen).

Well, I may be speaking for myself on this one, but I'd be willing to admit that the rest of everyone experiencing this problem would agree. ATTENTION HANDSPRING: If you are really serious about keeping the diehard believers in the Visor products on your side, and retaining faithful users that have cast aside their Palm's, and not allowing the IIIc to be a better product despite its shortcomings, you may want to take a more pro-active approach (rather than just sending new units out) towards this issue. Use these message boards, we do! We all LOVE the Prism, it marks another milestone in the Palm computing platform, and gives Handspring another feather in it's cap, but don't let that feather get blown away in the wind. I am a former Palm IIIc owner, and a diehard Grafitti user of 3 years. I took the Palm IIIc back immediately when I heard the Prism was coming out. But if the Prism is going to have problems, I'd be willing to sacrifice 8-bits of color and 10+mhz of speed for flawless handwriting recognition and go back to a Palm IIIc. This isn't a threat, but more or less a plea for answers and support.

__________________
CJ Miller
Handspring Visor Prism
Palm III

Posted by trentsongs on 11-07-2000 04:47 AM:

quote:
Originally posted by trentsongs
I look forward to posting a follow-up report of how a properly-tuned Prism should behave.

Darrell

I received my replacement Prism last Thursday and have been testing it extensively. The verdict: Prism is capable of good - but not great handwriting recognition. The interpretation on this unit (my 4th !) is 500% better but still not as good as my Palm IIIc. At least now it's actually usable.

Handspring needs to address this. At this price, there should be no sacrifices, just improvements. We should not have to play Russian Roulette in order to get a fully functional product.

If you're having problems with your Prism, call for a replacement immediately and often. Be persistant and don't be shy about calling the corporate office.

Darrell

Posted by cosmick1 on 11-07-2000 05:37 AM:

Graffiti Sensitivity

I am also having trouble with the Graffiti. I was able to take notes in meetings with my Deluxe, but writing with the Prism is very frustrating.

I was hoping that once it was "broken in" it would get better.

It does seem more sensitive than the Deluxe, the letters have to be more precise.

The brightness idea is an interesting one, I'll have to try that.

Posted by Winchell on 11-07-2000 02:04 PM:

After I took the 8 gauge vinyl screen protector off my Prism, my Graffiti recognition instantly jumped up to almost the same as my old VDX. The major difference is that it seems to have trouble with the letter "o".

Last night I got my TapPad ( http://www.tappad.com/ ) labels and registration code for the tappad hack. The peel and stick labels work wonderfully, with no noticable degredation of Graffiti recognition.

(as an aside, I found the TapPad to be one of those incredibly useful applications that should come standard with the Visor. It really makes text editing painless )

__________________
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Posted by jdbaluch on 11-07-2000 08:30 PM:

Mine is shabby too...

Well...After using my Vdx for almost 6 months now, I've really had a great experience with Handspring. Unfortunately though, I just received my Prism on the 3rd and it's been a pain in the ass ever since taking it out of the box. Let's run through the list, shall we?
--One of the pixels in the unit is dead
--Paint is already wearing off
--Battery power is poorly retained and is consumed rapidly
--Grafitti has pathetic recognition
--Race Fever is incompatible with the new OS (not really that important)
--Resolution is no where near as nice as the iPAC

Needless to say, it is being returned. However, I am very impressed with Handspring's prompt handling of the problematic prism. They have already dispatched a new unit to my residence, along with a return package to send back the defective unit. I guess I was just expecting a little more than what I got for 450.00....I will continue to purchase handspring products in the future though because even though I've had these problems, I feel that things are slowly going in the right direction...Hopefully we'll see a newer, higher resolution unit out soon...Or is it just wishful thinking???

Posted by yardie on 11-07-2000 08:37 PM:

Re: Mine is shabby too...

quote:
Originally posted by jdbaluch
Hopefully we'll see a newer, higher resolution unit out soon...Or is it just wishful thinking???

I think this is inevitable. It is not a matter of if, but when. Perhaps as early as next year we will see higher resolution Palm OS devices.

Posted by jdbaluch on 11-07-2000 08:42 PM:

Yardie...When do you think the newer, better units will be coming out? Should I return my prism and just stick with the VDX until the newer unit comes out? Or, is it going to be a long time (4 months or more) ? Just curious...

Posted by yardie on 11-07-2000 10:39 PM:

Speculation

quote:
Originally posted by jdbaluch
Yardie...When do you think the newer, better units will be coming out? Should I return my prism and just stick with the VDX until the newer unit comes out? Or, is it going to be a long time (4 months or more) ? Just curious...

What I said above is pure speculation. I do not know for a fact that there will be a new unit coming. Still, it is safe to make the assumption that there will be at least one new Visor model every year. It is alao same to assume that the newer visors will be better that the older one;s (faster, lighter, more space, better resolution etc).

That being said, I think it will be many months befor Handspring release yet another PDA.

Posted by Herkimer on 11-08-2000 07:43 AM:

I don't know if anyone has tryed this but i just did and now i can see why the grafitti strokes can not be understood and all the mistakes are made, no mater how hard i try to make the best letters i can this app (tealecho) shows me that i can not make it better no matter how hard i press or how big i write, try it and see what i mean......

http://www.palmgear.com/software/sh...&prodID=311

it is free to try kind of thing.....

Posted by Fleabag on 11-10-2000 05:51 AM:

I tried it

My 2 cents. I went to the local Comp USA and tried graffiti. It worked excellent on the demo unit. (Which they did not have on display but in the back room).

Posted by HostileJava on 11-11-2000 07:44 PM:

The Graphiti on my new Prism works better than perfect it regignized my fast crappy writing with no problem and with the brightness turned up all the way.

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Posted by Snowcap on 11-12-2000 12:49 PM:

I am not sure whether I have the graffiti problem or not. My Prism seems somewhat less forgiving of my writing than my BVD did, but when I slow down just a bit, it works perfectly well. I guess what I'm asking is whether the folks with the graffiti problem have it worse than this.

__________________
Snowcap
It's what you learn along the way that counts

Posted by Felipe on 11-12-2000 05:26 PM:

quote:
Originally posted by Snowcap
I am not sure whether I have the graffiti problem or not. My Prism seems somewhat less forgiving of my writing than my BVD did, but when I slow down just a bit, it works perfectly well. I guess what I'm asking is whether the folks with the graffiti problem have it worse than this.

Snowcap, At least for me its pretty noticable. Writing a number 6 in the number area came up as a g once, cant for the life of me write a several letters.

I have gone back to using the keyboarb helper until the new prism come hopefully sometime this week.

I love everything else about the prism though.

__________________
Felipe Garcia
Happy Treo 600 user, so far. Thanx Cingular for having an unlocked phone.

My Treo 600 is my phone, my PDA, my watch, and my MP3 player. Oh yeah, I take a picture once in a while with it. Convergence is such a great thing.

Posted by Insp_Gadget on 11-13-2000 12:58 AM:

quote:
Originally posted by yardie
My biggest complaint about the Prism is the graffiti. aCCURACY REALLY SUCKS. I am used to writing about 30 word per minute on my old deluxe with a very high degree of accuracy. Now I can't even write one word on the Prism accurately. Is there any way to bypass Graffiti (apart from the soft keyboard)? Tealscript perhaps?

I got my Visor Prism a few days ago. I've been using it several hours a day and have had no problems other than the initial setup.

I was a Palm V & IIIc/Windows 98SE user prior to getting my Prism. I had difficulties with the USB cradle performing a sync after initial setup of the Visor Prism. Fortunately, I was planning to do some rather extensive reconfiguring of my system which included upgrading my OS to Windows 2000 Pro.

After that, I had no problems getting the Visor Prism to sync. As far as Graffiti recognition goes, I've had no problems. I did have problems with the first Palm IIIc I purchased (when they first came out). This whole thread sounds very familiar to me. It wasn't until I got my IIIc replaced that I got stable Graffiti recognition.

A sure-fire way to tell if it's a bad digitizer on the Prism (or any other Palm OS device) is to use the Graffiti tutor and a ruler. Place the ruler across the writing area and draw a straight line. If the line isn't displayed straight, it's a bad digitizer and you should get a replacement Visor.

I don't know what it is about color Palm OS devices, but this is the second color Palm OS device (and there are only two) to exibit this problem during the initial release. I haven't heard of any B/W Palm OS devices displaying this problem. But then, I haven't looked very hard.

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Palm V-->Palm IIIc-->Visor Prism-->Visor Phone-->Treo 270-->Treo 600

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