VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- A CSR called me! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=5893)

Last night a Handspring CSR called me at home to verify my order before they shipped it. Too bad I had cancelled my order almost two weeks ago.

Let's see,
9/15 I ordered

10/22 I called to confirm my order and found they had trandsposed my CC number. I was promised delivery in about two weeks (11/5).

11/3 I called to get my tracking number (since it should have shipped if I were to receive it by 11/5). I was told it would take an additional two weeks. I cancelled my order.

11/15 A CSR calls me to confirm my information before shipping. I told her I have cancelled my order over a week ago and she apologized and hung up.

Assuming They were going to FedEx me my order (seems to be the trend for unfulfilled Sept orders) I would have received it today 11/16. Nine week delvery time? This is why I cancelled my order. I refuse to pay full price for neglect and poor service.

I hope they fix their problems soon because I believe they have a great product and opportunity. They have already caused Palm to drop their prices. Who knows, I may even buy the next Handspring model. Time will tell.

[This message has been edited by Kemp (edited 11-16-1999).]

And then to top it all off -

I received a graphite Visor Delux today (11/17). I had cancelled my order twice, yet it arrived at my office today. I called Handspring and asked what my options were and decided to play with it and make a decision during my 30 day warranty. It is a great unit, I am just pissed at the customer service.

63 DAYS to deliver!
9 WEEKS!
and I was charged for shipping!

[This message has been edited by Kemp (edited 11-17-1999).]

[This message has been edited by Kemp (edited 11-17-1999).]