VisorCentral.com - HotSync Fatal Error

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- How To / Troubleshooting (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=2)
-- HotSync Fatal Error (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=10264)

Posted by MarkEagle on 12-21-2000 11:48 PM:

Lately, I've been getting the following error at the conclusion of a HotSync. It doesn't happen all the time... maybe every 4th or 5th sync. Anyone got a clue?

SystemMgr.c, Line:4169, No More Owner IDs

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Posted by RSGMOOSE on 12-22-2000 06:21 AM:

Mark,
I assume that you are looking at the hotsync log for any error messages there. Otherwise, I'd suggest that a recently loaded software program might have an error in the registration code versus your user name. Perhaps the code was accepted or not with a slight variant of your user name. Double check recently installed software for registrations. The reason I say this - if you don't use this program that is causing the problem except every 4 or 5th hot sync then I think this might be causing the failure when the system is backed up during the last stages of the hot sync.

Running any beta versions of something? Send this error message to the developer if you are. The better developers are pretty helpful even if it's not their "cause". Also, assuming that the visor does a soft reset with no problems?

Not an expert on this error message but during my beta days with Palm - this was generally the area of a problem with this type of message.

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Posted by mrknowitall on 12-23-2000 06:10 PM:

Problem resolved? Are you using a Mac? My guess is a corrupted database, possibly the addressbk.

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Posted by MarkEagle on 12-23-2000 06:22 PM:

quote:
Originally posted by mrknowitall
Problem resolved?

Not sure... haven't seen the error since posting a few days ago. I have used every app on the Visor to try and get it to happen again with no luck (I guess that's a good thing

). There were no obvious messages in the HotSync log.

The only new app I've been using is WordSmith. Since the last error, I have updated to the latest beta version. Maybe that was it... we'll see.

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Posted by mrknowitall on 12-25-2000 10:38 PM:

It may be that you had/have some foreign (non pdb or prc) files in your backup folder. That's a possiblity. Remove them if that's the case. Perhaps wordsmith is the culprit instead. I haven't tried it out yet.

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Posted by MarkEagle on 12-25-2000 10:56 PM:

quote:
Originally posted by mrknowitall
Perhaps wordsmith is the culprit instead.

I think WordSmith is causing the error. I've narrowed it down to where it only happens if a WordSmith document is being synced to or from the Visor (and it doesn't happen all the time, either). I've been in contact with Blue Nomad and have sent them one of the files I was trying to sync that ended up in a corrupted state.

Alexander Hinds from Blue Nomad has been extremely responsive to this matter, emailing me replies late on a Saturday night of Christmas weekend! Truly customer oriented.

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