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Posted by shockwave869 on 04-01-2001 01:54 AM:

Angry

Today when i turned my visor platinum on, (after no dropping, etc.) It did not work. I took out the batteries for 40 min, tried a traditional hard reset. These vertical lines ARE ALWAYS THERE whenever batteries are in the visor. I can not get any data, nor access the desktop. Does anybody know ANY other way to perform a hard reset or ANY other solution to my problem? Thanks!


Posted by scottp on 04-01-2001 07:12 PM:

On two seperate occasions I have had problems with my Prism which neither a soft nor hard reset fixed. My solution both times was to open the case and disconnect the battery connection from the batteries to the board for a few seconds. This is easily done and restored the unit to like-new performance both times.

Hope this helps


Posted by miradu on 04-01-2001 09:14 PM:

STOP! IF yo udo that you lose your warrenty!

Call Handspring up. Tell them your situtaion and within 3 days you'll have a New Visor. For free.

Please don't open up your Visor unless you reall know how.. It's SO easy to break the LCD connector cable on the Plat.

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-miradu


Posted by EricG on 04-02-2001 01:46 AM:

quote:
Originally posted by miradu2000
STOP! IF yo udo that you lose your warrenty!

Call Handspring up. Tell them your situtaion and within 3 days you'll have a New Visor. For free.

Please don't open up your Visor unless you reall know how.. It's SO easy to break the LCD connector cable on the Plat.



I wonder why then they include a screwdriver in the end of the stylus (unscrew the end you'll see it there)?

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Posted by scottp on 04-03-2001 04:36 AM:

watch it miradu, or I'll tell your parents...


Posted by fixitgal on 04-05-2001 01:18 AM:

Lightbulb Good advice...

quote:
Originally posted by scottp
watch it miradu, or I'll tell your parents...


Nah, he's right. Opening up a unit (and damaging it) voids your warranty. It's easier to call Handspring if it's in warranty and get a replacement, rather than damaging a unit and getting charged for the repair.

Good advice miradu!

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Posted by Matthew Nichols on 04-05-2001 01:33 AM:

Even though I'm 99% sure they have no way of actually telling if the thing has been opened, maybe on the Edge but certainly not on Deluxes/Platinums.

Where I work they had Dell computers, a couple were upgraded or fixed and now whenever you turn them on the boot screen says something like "You Computer Case Has Been Previously Removed!". Another funny thing, and I know someone who got in trouble for this, the tech guys claim if you write on the computer's case with something permanent then it will void the warranty...

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Posted by EricG on 04-05-2001 01:44 AM:

Based on past experience , they have never said anything to me.. But you do have to be very careful when playing around inside, it's potentially way to easy to break things. I wouldn't open it just for the heck of it, only if absolutely necessary.

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams


Posted by shockwave869 on 04-05-2001 11:08 PM:

well i got a new visor on warrenty so everything is ok


Posted by IanP on 04-08-2001 10:03 AM:

quote:
Originally posted by Matthew Nichols
Where I work they had Dell computers, a couple were upgraded or fixed and now whenever you turn them on the boot screen says something like "You Computer Case Has Been Previously Removed!". Another funny thing, and I know someone who got in trouble for this, the tech guys claim if you write on the computer's case with something permanent then it will void the warranty...
If I remember corectly you can hide the message by going to the bios. Though, being the cynical type, I'm sure dell trace this as well...


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