VisorCentral.com - Hotsync User Trouble

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- How To / Troubleshooting (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=2)
-- Hotsync User Trouble (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=18431)

Posted by CmdrGuard on 09-19-2001 10:09 PM:

Hotsync User Trouble

This is seriously bad!!! I am not sure what casued this but out of nowhere, my new, just changed two days before, standard batteries died. These batteries died in my palm qwithout any sort of warning. I lost all data. To make matters worse whenever I try and sync thge plam stops at Identifying Users, the Mac stops at Establishing connection. The mac will close the connection without a warning and the Visor Deluxe will sit there waiting without any notice until it drops the connection as well. I called tech-support, reinstalled the lastest version from the web site, did a hard-reset, cleared desktop, removed prefs, ran around in a circle, and even jumped up and down five whole times!!!! I have owned this Deluxe for a good while now and I have never gotten a single problem until today!!!!!! HELP! I use it only a daily basis and now it looks like I'm screwed. Tech-support is supposed to call me back with a product specialist tommorow but I doubt they can do anything but ask to speak to my wallet. Please help!!

Posted by Thunderbird291 on 09-19-2001 10:24 PM:

If you have access to another computer, maybe you can install Palm Desktop on it and see if you can sync? If so, which is most likely, Then you may have to delete any remnants of the Palm Desktop and reinstall it completely.

Posted by CmdrGuard on 09-19-2001 11:30 PM:

Tried it.

I already repalced the software completly. I don't have another computer and why should I even need it. I never read that Visor's need two computers to actually work.

Posted by BudPritchard on 09-20-2001 03:03 AM:

Backup module

You need a backup module. That was the first module I bought. I even use BackupBuddy as another failsafe.
These two products are worth the money.
I am seriously considering getting another backup module so I can alternate.
As you may suspect, I'm rather anal about backing up data. I once experienced a loss of data and spent a week recovering.

Posted by CmdrGuard on 09-20-2001 03:52 AM:

Thanks Anyway

I just so happened to have a backup module, the only module I ever bought. I also just so happened to not have backuped since January LOL. Anywho, it still doesn't work but thanks for the good idea.

Posted by EJSHUMAK on 09-20-2001 09:28 AM:

Re: Backup module

quote:
Originally posted by BudPritchard
As you may suspect, I'm rather anal about backing up data. I once experienced a loss of data and spent a week recovering.

I have three -- one at home -- one at the office -- and one as an archive --

You're not alone--

Posted by MPM on 09-20-2001 08:55 PM:

Try this

First, Hard Reset the Visor, they try a HotSync with all the conduits set to "Desktop Overwrites Handheld". And make sure to select the old username of the Visor when it asks to name the Visor.

If that doesn't work, try setting the memory allocation for the "Conduit Manager" to 18MB. You should do this anyway because it cures problems with syncing when the Visor has a lot of data on it.

Posted by CmdrGuard on 09-20-2001 09:12 PM:

To no Avail

Tried your suggestion MPM. Still to no avial. BTW, all my user data is gone. Under the suggestion of so far two calls to Handspring tech-support, I uninstalled, reinstalled, rebuit the desktop, etc etc. I just want the damn thing to work. I fear if I even buy a new Visor (which at one point I was thinking of doing) that it may give me the same problem.

Posted by Thunderbird291 on 09-20-2001 09:23 PM:

Re: Try this

quote:
Originally posted by MPM
First, Hard Reset the Visor, they try a HotSync with all the conduits set to "Desktop Overwrites Handheld". And make sure to select the old username of the Visor when it asks to name the Visor.

If that doesn't work, try setting the memory allocation for the "Conduit Manager" to 18MB. You should do this anyway because it cures problems with syncing when the Visor has a lot of data on it.

MPM, Can you tell me how to set memory allocation for programs?

Posted by MPM on 09-21-2001 09:09 PM:

Re: Re: Try this

quote:
Originally posted by Thunderbird291

MPM, Can you tell me how to set memory allocation for programs?

Ok.

1) Select the program in the Finder with a single click.
2) Select the "Get Info" item under the "File" menu. Or simply press "cmd-i" (cmd is the 'command' key)
3) Now in the Get Info window you will see a pop-up menu button about 1/3 of the way from the top of the window. It should say "General Information" or something like that. Click on it and select the "Memory" menu option.
4) Now the bottom part of the window will change and show the memory allocation info. Simply change "Prefered Memory Size" value to the size you want in KBytes - 1024KBytes = 1MegaByte. You can also set the minimum size also if you want. For example: change the perfered memory size of the Conduit Manager to "18432" or exactly 18MBytes.
5) Click on the "Ok" button and your done!

This applies to Mac OS 8 through Mac OS 9.2. Older versions will have the memory size info showing in the main Get Info window so you can skip step 3.

Hope this helps.

Posted by Thunderbird291 on 09-21-2001 09:24 PM:

Aww shucks, it only works on Mac? Sorry, but I'm on win95,

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