VisorCentral.com - The Morons @ Sprint Sent Me A Treo 300!!!!

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- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- The Morons @ Sprint Sent Me A Treo 300!!!! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=37092)

Posted by StevenB on 10-08-2003 05:55 PM:

The Morons @ Sprint Sent Me A Treo 300!!!!

As if things couldn't get any worse.

-After spending 1 hour on hold on Monday, I finally got through.
-They forced me into a 2 year contract extension to get the $150
-I track the thing all through Tuesday and this morning

I finally receive the package at my desk at 12:15 pm EST.

My hands are shaking a bit as I've been waiting for this for months....

My heart is pounding...

I open the box and find...

A TREO 300!!!

Of course, I call customer service and wait on hold again. I finally get to Yolanda (who has been mentioned on this sight as one of the good CSR's). I finally get to someone in sales and she proceeds to ask me if I wish to return the 300 and buy a 600!

I told her that given the error that Sprint made, she should call shipping and get one sent today via next-day-air. I even offered my own UPS or Fedex number. Of course, she refused and gave me the standard 3-5 day routine.

Being as stuck as I am, I had to comply.

These people are absolute morons. They have no clue how to launch a product. They turn what should be a triumph into a miserable experience for loyal customers.

__________________
StevenB

Posted by SeldomVisitor on 10-08-2003 05:58 PM:

New or refurbished?

Posted by StevenB on 10-08-2003 06:24 PM:

It was a new one. I feel like putting it in the microwave and sending it back...

__________________
StevenB

Posted by starlord II on 10-08-2003 07:35 PM:

To be fair they haven't launched it yet. Officially it is still "Coming soon". Most people are getting them though work arounds.

Posted by slwatts on 10-08-2003 07:52 PM:

So Painful. I feel for you!!! The bright side is that you will get to feel the excited anticipation once again.

Posted by StevenB on 10-09-2003 02:26 AM:

Well - There is a happy ending -

One of the nice members of this board e-mailed me that he had a unit reserved @ a Sprint store in Philadelphia and since he had already ordered from Telesales, I could go to the store and pick it up for myself.

I did that this afternoon and now I am the proud father of a new Treo 600.

__________________
StevenB

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