VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor & Deluxe (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=1)
-- serial killer (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=1063)

When I first got my Palm Pro, I couldn't get it to hotsync. I called tech support and after we ran down the list of what I'd done and tried, they decided that I got a bad cradle and sent me a new one, with the RMA for the "bad" one. The cradle was NOT bad! The hotsync failure was due to IOE (idiot operator error). When I discovered and corrected a small resource conflict, I was rolling. I thought, "This makes sense. Why would I have blamed a non-moving serial device?" Turns out I should not have arrived so quickly at universal absolution for cradles. I'm feeling bad for all these posts where Visor users have DOCUMENTED cases of serial cradles either going bad or never working. I read a post where the problem was attributed to a known electrical short (design or manufacturer flaw?). I have two and have been lucky to have both operational, but it's clear to me that Handspring should take a closer look at manufacturing practices, with at least a lean toward statistical QA testing. When can I expect mine to fail? Maybe in the future, you will be able to buy a Visor with the option of selecting your quality constructed cradle type, rather than get something you don't want and paying extra for the serial cradle.

In the bigger perspective of birth to death, this is hardly worth the energy to type this post. As a customer/consumer stuck in the rightnow, I just had to say "we deserve better."

[This message has been edited by bjornsen (edited 02-18-2000).]