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Posted by leojbramble on 07-31-2000 07:25 PM:

Question

I recently noticed what at first appeared to be a small speck of dust trapped underneath my VDX screen... but the more I look at it, the more it appears that it might actually be a pixel burned onto the screen. Can anyone confirm that that might actually be what it is, and how that might have happened? Anyone else experience the same thing?


Posted by BizEchilD on 07-31-2000 08:40 PM:

Post

On my old unit I need to send back for reasons not related to pixels, there's an area of the screen that has a slightly darker tint to it. It's not a full pixel, rather a small patch is darker than the rest, but slightly.

After seeing that, I'm glad I decided to get a replacement.


Posted by dequardo on 08-02-2000 02:28 PM:

Post

It's possible for pixels to be dead. Fairly rare though on grey scale devices.


Posted by homer on 08-02-2000 02:54 PM:

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You can't "burn" an LCD pixel as you can on a CRT monitor. As dequardo mentioned, it's most likely a 'dead' pixel that isn't "flipping". This is pretty common on a lot of laptop screens. Call up Handspring and see what they say.


Posted by leojbramble on 08-03-2000 06:57 PM:

Post

quote:
Originally posted by homer:
You can't "burn" an LCD pixel as you can on a CRT monitor. As dequardo mentioned, it's most likely a 'dead' pixel that isn't "flipping". This is pretty common on a lot of laptop screens. Call up Handspring and see what they say.


I called Handspring Customer Service, who said they'd be willing to send a replacement, but that I could call tech support to try to figure out what the problem was first. Since there was no toll-free tech support number, I passed on that option and just ordered another.

Rather than provide customers with a toll-free number to try to resolve problems with tech support first, Handspring would rather just carelessly swap out new units willy-nilly? Bizarre...


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