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- Visor Prism (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=19)
-- Replace casing instead of the whole Prism (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=12386)

Has anyone had any experience in returning their Prism to Handspring to have the case swapped out instead of returing the unit and getting a refurbished Prism instead?

I have a little rubbing of the paint on the back that does not really bother me. However, the machine recently began to develope a rub on the "down" button and it is really starting to bug me.

Thanks.

quote:

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Originally posted by carlos torres
Has anyone had any experience in returning their Prism to Handspring to have the case swapped out instead of returing the unit and getting a refurbished Prism instead?

I have a little rubbing of the paint on the back that does not really bother me. However, the machine recently began to develope a rub on the "down" button and it is really starting to bug me.

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Me too.

Yeah, that whole color rubbing off crap is really pissin' me off. I'm 17 years old and $450 isn't easy to come by -(and I doubt that I'm the only one that falls in that category). You'd think that after paying that much for it you'd have something that might look worth half a thousand dollars. Well, I guess it does, for about two weeks! I've had mine for just over two weeks and there is consider wear and tear on the paint job on the back of the unit. I don't use it while I'm saving the world or anything either, the paint comes off just from having it sit on a desk or by pulling out of my pocket. I'm pretty close to calling up Handspring and asking for assistance, although I am a bit hesitant cause I know exactly what they are gonna tell me: "I'm really sorry that there isn't more I can do for you, but all I am authorized to do is offer you a new refurbrished unit for X amount of dollars" - which I know will do the same damn thing. The reason why this pisses me off so much is when a new Palm computer comes out I plan on upgrading and hence selling my current Prism on ebay. Unfortunatly if it look like the way it does I can't expect a very good return on it, even if the screen is mint! Well, sorry about being all full off piss and **** here, any advice would help.

Thanks,
Chris