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- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- backordered? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=9365)


Posted by zelchenko on 11-12-2000 03:51 PM:

Cool

I called Handspring yesterday to ask about Prism availability and they told me it was backordered, but after ordering it online, I checked the status this morning and it says "Awaiting Shipment". Does this mean it is packed and ready to go, or is that the status they apply to Backordered?

I'd like to know for sure because I want to order a Minstrel when my Prism is ready to ship.


Posted by Apollo on 11-12-2000 04:35 PM:

Exclamation

Awaiting shipment means they've not sent it out yet. I was told by a HS customer rep that they don't update their site status on a regular basis, but to call from time to time. I ordered a Prism and recieved it and their web site still said the order was 'awaiting shipment.'


Posted by zelchenko on 11-12-2000 06:29 PM:

Question doesn't answer my question

That doesn't really answer my question. My question is do they say "Backordered" when it is backordered? Does "Awaiting Shipment" mean that it will be shipped on Monday? If "Awaiting Shipment" is what they put in there instead of "Backordered", that is very misleading.


Posted by yardie on 11-13-2000 01:00 AM:

Arrow Your Answer

My order has been "awaiting shipment" since October 24th and it is officially "back-ordered". I don't think Handspring put a "back-ordered" status on the web site.


Posted by zelchenko on 11-15-2000 01:11 PM:

Cool shipped!

Ordered on the 11th. Shipped on the 14th. En route from Salt Lake City to Chicago. ETA 20th (I expect (hope?) by Friday, though). Ordered Omnisky modem yesterday. If I'm lucky, these items will arrive on the same day.


Posted by dtgillis on 11-15-2000 01:52 PM:

Post

My Prism also shipped on 11/14/00 from Salt Lake City, UT in transit to VA, scheduled for delivery on 11/21/00. I was hoping Handspring had a distribution center on the East Coast. (I thought they had one in KY since they charge those residents sales tax.)

UPS Ground is soooo slooow. Oh well, patience is a virtue, right?

David


Posted by yardie on 11-16-2000 07:07 AM:

Wink Shipped

My Prism and travel charger is finally shipped!


Posted by zelchenko on 11-16-2000 04:46 PM:

Talking minstrel shipped

My Minstrel shipped this morning from Indianapolis. Which means it is probably here in Chicago already.


Posted by zelchenko on 11-17-2000 04:02 PM:

Arrow so close...

Prism is in the Chicago Depot as of 8 this morning and Minstrel is probably on a truck headed for my house.


Posted by zelchenko on 11-18-2000 03:17 AM:

Wink this is so sad

You just have to laugh.

I have the Omnisky Minstrel Modem in my hot little hands, but my Prism is sitting in some UPS Depot in this area. I tried to use the Minstrel with my VDX, but the Omnisky config program has that stupid OS check in there. So close, yet so far!


Posted by zelchenko on 11-21-2000 03:24 AM:

prism in hand

In the process of trying to restore my data/some apps without crashing.


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