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I have a Visor Deluxe with a newly cracked LCD and I need to know how I can wipe out all of the information stored on it before I ship it off to Handspring (they sent me a new one) as I am unable to use the touch screen. Any ideas out there?

Thanks in advance,

Steven

1. Perform a hard reset. (See next response.)

or

2. Leave the batteries out overnight (probably less, but overnight is guaranteed).

[Edited by PDAENVY on 09-13-2000 at 02:38 PM]

__________________
Jeff

Resetting

From the file user_guide.pdf included in the Visor software:

quote:

---

Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased.
Never perform a hard reset unless a soft reset does not solve your problem.
Note: You can restore any data previously synchronized with your
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use an unfolded paper clip
(or similar object without a sharp tip) to gently press the reset
button.
3. Release the power button.
4. When a message appears on the handheld screen warning that you
are about to erase all the data stored on your handheld, do one of
the following:
Press the top scroll button on the front panel of your handheld
to complete the hard reset and display the Digitizer screen.
Press any other button to perform a soft reset.
Note: With a hard reset, the current date and time are retained.
Formats Preferences and other settings are restored to their
factory default settings.

Performing a soft reset
A soft reset tells your handheld to stop what it�s doing and start over
again. All records and entries stored in your handheld are retained
with a soft reset. After a soft reset, the Welcome screen appears,
followed by the General Preferences screen (to set time and date).
To perform a soft reset:
- Use the tip of an unfolded paper clip (or similar object without a
sharp tip), to gently press the reset button inside the hole on the
back panel of your handheld.

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__________________
Jeff