VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Customer Service (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=12)
-- Outstanding Service! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=6332)

Cracked Visor Screen Thursday (Bad News)

Called Visor Friday (Good News)

Fedex Arrives Monday (Unbelievably Huge Good News)

Handspring recovers from very low expectations. They can deliver!

I'm turning Handsprings!

Same here. Ordered a modem, got a confirmation via e-mail, then a couple of days later, got a fedex shipping confirmation, and it arrived that day. All in less than a week.