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Visor Dlx will not synch

Ran the desktop upgrade a few days ago, and now I can't hotsynch my VDx....

I've tried two cradles, on two different computers.

Any ideas???

Have you tried a soft reset on the Visor?

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God bless America, my home sweet home...

Yep... didn't work, nor did a hard reset.

Try downloading Palm's new desktop (not Handspring's). I got a Palm m125 a few days ago and found that the Desktop CD was missing, so I downloaded the software and installed it, and my Visor (as well as my m125, which syncs with USB) and m105 (serial sync) work fine.

BTW, I had similar problems with my Visor not syncing with HS' new desktop; between reinstalling the earlier HotSync Manager, soft-resetting the Visor, and cleaning the USB cradle contacts, I could sync again.

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"Yeah, he can talk. It's gettin' him to shut up that's the trick!"
-Shrek

Here's a update:

I grabbed a buddy's serial cradle. It worked. Seems to be a USB problem.

Right click on the hotsync icon in the taskbar tray. Is Local USB checked?

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Yep. USB is enabled.

I've been talking with Handspring tech support. They escalated it to level two (whatever that means ) today. Someone is supposed to call tomorrow.

My USB stopped syncing a few weeks ago... Tried everything ( I think - my thread is around here somewhere). I ended up buying a serial cradle which works great.

Hitman

Argh....

Well, after an hour on the phone with a level two technician, nothing is different.

He came to the conclusion that it's the Visor. And since it's WAY out of warrantee, it would cost like $100 to get it replaced. No way I'm dropping $100 on this. I'll go trade my new USB hotsync cable for a serial one, and call it good for now.

Re: Argh....

quote:

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Originally posted by 4Wheeler
Well, after an hour on the phone with a level two technician, nothing is different.

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God bless America, my home sweet home...

Re: Re: Argh....

quote:

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Originally posted by MarkEagle
Did Handspring have you try the USB Registry Utility?

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quote:

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How about cleaning the contacts on the cradle and Visor?

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quote:

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Or what about doing a warm reset (hold the Up button while resetting) and then trying to sync?

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Oh, and all my other USB devices work just fine on this computer. Only has one USB port (laptop) so it's not the computer.

4Wheeler -

everything you said happened to me as well. and I tried the same stuff...
other USB devices work.. but one day the Visor stopped..

Frustrating...

Hitman

Got my workaround.

Just dropped $30 for an serial cradle.

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