VisorCentral.com - Only Edge user with no problems?

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-- Only Edge user with no problems? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=19633)

Posted by kaeru on 11-14-2001 04:55 AM:

Only Edge user with no problems?

Have dropped it twice now (about a feet), and these past few days, it's been working fine in sub-zero centigrade temperature. The LCD does fade a but when it's really cold (up the contrast and it's ok). Also the metal cover gets cold VERY quickly, so after using it for a few minutes and closing it, can be quite unpleasant.

No cracks, a bit of tarnish on the buttons, no unreliability problems with any part of the hardware (including using springboard modules).

I wonder how many Edges in total are really problematic, I mean including sales to people who would probably never visit VisorCentral and just use the Edge as it shipped out of the box.

A salesmen selling the Edge here in Seoul also said that he likes it and that he hasn't heard of any problems from customers. Hmm..

I'll check what people are saying in Japan next week. Anybody here with and Edge living outside of the US/Canada that has problems with it?

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Posted by dick-richardson on 11-14-2001 04:59 AM:

Re: Only Edge user with no problems?

quote:
Originally posted by kaeru
Have dropped it twice now (about a feet), and these past few days, it's been working fine in sub-zero centigrade temperature.

How long have you had it? The digitizer problem seems to reveal itself after a month, give or take.

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Posted by kaeru on 11-14-2001 05:26 AM:

Since April. That makes it more than a few months.

Still no problems.

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Posted by culo77 on 11-14-2001 05:42 AM:

My dear Friend "Kaeru",

You have now jinxed yourself.

I am on my second edge and waiting for a new problem. Waiting.

The first edge, the bottom holder of the stylus fell off. The screw came loose and would screw back in?

I had this one two months and i got hte tarnish going on.

Just waiting for a problem.

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Posted by dick-richardson on 11-14-2001 05:52 AM:

quote:
Originally posted by kaeru
Since April. That makes it more than a few months.

Still no problems.

Holy!!! A good one slipped through!! I'd send it back to Handspring. There's something wrong with it.

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Posted by yardie on 11-14-2001 09:12 AM:

Hahaha

quote:
Originally posted by dick-richardson

Holy!!! A good one slipped through!! I'd send it back to Handspring. There's something wrong with it.

Haha Funny!

Posted by MoKoni on 11-14-2001 03:35 PM:

Kaeru,

Except for the small cracks around the screws, I am not having any problems either. No digitizer issues, no fatal exceptions, no loose parts. My biggest beef with the cracks on my Edge is that its only a month old.

I think the people on this board represent only a small portion of the Edge users. A lot of people with defective units end up on boards like these because they look on the web for any resource they can find to help with them with their particular problem. I also think that there are a lot of Visor owners who don't even realize that HS offers replacements while you are still under the manufacturer's warranty. Also keep in mind that you always hear about the bad things, but never about the good. If I was your average PDA user I know I wouldn't go on the web looking for some place to tell people how great my PDA is working. Why? Because it is expected to work without problems.

Anyway, my point is that I think there are more good Edges out there than we think. Or, maybe HS has improved the quality of the Edge. Or, maybe I am smoking crack (not really).

Posted by sowens on 11-14-2001 05:10 PM:

Perhaps you just haven't stumbled across it yet?

I got mine through the upgrade offer (that was, what, 3 months ago?), and I'm just finding out that either the sled or the sled connection on the edge is fubar. Of course, this also indicates how much I use Springboards.

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Posted by Toby on 11-14-2001 06:07 PM:

quote:
Originally posted by MoKoni
Except for the small cracks around the screws, I am not having any problems either. No digitizer issues, no fatal exceptions, no loose parts. My biggest beef with the cracks on my Edge is that its only a month old.

I'd just chalk it up to their poor QC in general WRT the Edge line. I don't think they're selling enough of them to care much about it.

quote:
I think the people on this board represent only a small portion of the Edge users.

I don't think we have enough data to tell either way.

quote:
A lot of people with defective units end up on boards like these because they look on the web for any resource they can find to help with them with their particular problem.

And a lot of people who had problems with them were frequenting this board before the Edge existed.

quote:
I also think that there are a lot of Visor owners who don't even realize that HS offers replacements while you are still under the manufacturer's warranty.

I also think that you underestimate the sense of a lot of Visor Owners. BTW, I've been waiting about three weeks for a replacement Edge and nothing's shown up yet.

quote:
Also keep in mind that you always hear about the bad things, but never about the good.

Have you followed any of the Edge discussions here very closely? Even the people who have had problems with the Edge still praise the design and functionality. If I knew my digitizer would never flake out again, I'd keep the Edge I have now. The problem is that since Handspring evidently doesn't have a clue as to what the problem is and isn't willing to look into it, I don't know that it won't happen the week after it goes out of warranty. Now perhaps you have no problem spending $400 every year for a new PDA, but I'd really rather not.

quote:
If I was your average PDA user I know I wouldn't go on the web looking for some place to tell people how great my PDA is working. Why? Because it is expected to work without problems.

Then why try to make the people whose _aren't_ working without problems look like some disgruntled tiny minority?

quote:
Anyway, my point is that I think there are more good Edges out there than we think.

*shrug* I've no interest in speculating since we'll likely never know how many Edges are out there period.

quote:
Or, maybe HS has improved the quality of the Edge. Or, maybe I am smoking crack (not really).

To improve its quality, they'd have to know what was causing the problems. To know what was causing the problems, they'd have to admit that there was one and spend money on finding it out. They don't seem willing to do that. They're moving on to the Treo line. They couldn't care less about fixing the Edge.

Posted by MoKoni on 11-14-2001 06:44 PM:

All very good points, Toby. I always like it when you respond to one of my posts because I usually end up seeing things a bit differently. Regardless of how many good and/or bad units that are out there - Handspring needed to correct the problems that exist with the Edge a long time ago.

By the way, Toby, I requested my replacement on Monday and got it today. What's up with that? That certainly isn't right.

To the many people who have Edge replacements: do they have the painted dot by the serial number to indicate that it is a refurb (like the VDx had)? My replacement looks like a new unit, but I can't tell.

Posted by dick-richardson on 11-14-2001 07:26 PM:

quote:
Originally posted by MoKoni
I always like it when you respond to one of my posts because I usually end up seeing things a bit differently.

I don't. It usually precludes a 5 page debate.

At any rate, you can't tell me that there is a small minority of piss-poor edges, just because it's mathematically improbable that I'd get 6+ crap devices in row if less than half are defective.

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Posted by MoKoni on 11-14-2001 08:22 PM:

Okay, how about 50/50? I know that you got 6 piece-of-crap Edges, but probably all but the first one you had were refurbs. I don't think you can count them in the equation. Who knows what HS does with the replacement visors before we get them? On the other hand, however, everyone who has requested a replacement had a problem Edge to begin with.

I guess that I will just sit here and be a fence-sitter. I don't want to say that the Edge is a POS, but I can't say it's a great device, either.

Dick - is there any definite way to tell if a replacement is a refurb? After all, I think you should be the expert on that considering your history.

Posted by dick-richardson on 11-14-2001 09:22 PM:

quote:
Originally posted by MoKoni
Dick - is there any definite way to tell if a replacement is a refurb? After all, I think you should be the expert on that considering your history.

As you mentioned, there's a blue dot by the SN. Some of my replacements had it, others didn't. I'm not sure that's necessarily a good indicator, though. On some of the ones that didn't have a blue dot, the screws were stripped, etc., leading me to believe they were refurbs as well. I suspect the blue dot means "inspected."

Good point about the refurbs, but, as Toby pointed out, that leaves little in the way of confidence when needing to send the edge in for some other reason (e.g. cracking plastic - which I sure as expletive would normally send a device in for). Regardless of the actual percentage, it doesn't speak too highly of Handspring.

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Posted by Toby on 11-14-2001 10:29 PM:

quote:
Originally posted by MoKoni
All very good points, Toby. I always like it when you respond to one of my posts because I usually end up seeing things a bit differently.

heh...well, that's one thing about me. My viewpoints are usually 'different'.

quote:
Regardless of how many good and/or bad units that are out there - Handspring needed to correct the problems that exist with the Edge a long time ago.

No argument there. It's really sad that they gave up on it apparently without a fight.

quote:
By the way, Toby, I requested my replacement on Monday and got it today. What's up with that? That certainly isn't right.

Maybe they've got my serial number flagged or something. I did go through quite a rout with tech support (including a $20 phone call).

quote:
To the many people who have Edge replacements: do they have the painted dot by the serial number to indicate that it is a refurb (like the VDx had)? My replacement looks like a new unit, but I can't tell.

No idea, but when I called, they told me in advance that my replacement would be 3-5 business days before it would ship. That usually means that they don't have a refurb on hand.

Posted by Toby on 11-14-2001 10:30 PM:

quote:
Originally posted by dick-richardson
I don't. It usually precludes a 5 page debate. [...]

Bah. That's because you don't know to admit when you're wrong. :�~~~

Posted by Toby on 11-14-2001 10:34 PM:

quote:
Originally posted by MoKoni
[...] I don't want to say that the Edge is a POS, but I can't say it's a great device, either. [...]

Actually, I think that's the root issue here. The Edge _shouldn't_ be a POS, and if Handspring had some better quality control, it wouldn't have been. The reason that I think people get as upset about it as some do is because there was a motivating factor with the Edge (size, style, expansion, whatever) that they couldn't get identically elsewhere.

Posted by dick-richardson on 11-14-2001 11:14 PM:

quote:
Originally posted by Toby
Bah. That's because you don't know to admit when you're wrong. :�~~~

You mean I don't bend over and take your word as gospel.

I accept nothing less than proof I understand.

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Abortion: Darwinism at its finest.

Posted by Toby on 11-15-2001 06:13 PM:

quote:
Originally posted by dick-richardson
You mean I don't bend over and take your word as gospel.

And you wonder why you never were allowed to be my prophet?

quote:
I accept nothing less than proof I understand.

That one's too easy to bite on, so I won't.

Posted by dick-richardson on 11-16-2001 05:29 AM:

quote:
Originally posted by Toby
And you wonder why you never were allowed to be my prophet?

You're right. I'm sorry.

quote:
That one's too easy to bite on, so I won't.

Where did I go so horribly wrong?

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Abortion: Darwinism at its finest.

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