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-- Yet another HotSync error... (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=19712)

Posted by MarkEagle on 11-18-2001 03:59 AM:

Angry Yet another HotSync error...

Suddenly I cannot sync my VDx. My last successful sync was around 6:30pm when I updated some TinySheet files. For the past hour, I've been trying but all I get is an error with the following message in my HotSync log:

An application failed to respond to a HotSync notification. Please check the Palm Desktop for details. (8009)

Of course, opening the Palm Desktop doesn't offer any clues. I've re-installed it, TinySheet, BackupBuddy, InstallBuddy, WordSmith...

I'm stumped. Can't find anything about the specific message at Handspring or Palm support.

Anyone have any clues?

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Posted by MarkEagle on 11-18-2001 05:02 AM:

Ok, after fiddling around for nearly 2 hrs, it turns out that for some reason, whatever makes the File Link function work within the Palm Desktop (that I don't even use) was the culprit. Selecting File Link gave me an error about an application on the PC not responding to the HotSync manager.

In the end, I had to remove the Palm Desktop entirely, re-install it along with PocketMirror, BackupBuddy, and InstallBuddy. Finally, I placed my VDx in the cradle, hit the button, and viola!!! I'm back in HotSync heaven... now I can go to sleep... thought for a while there it was going to be one of those all nighters...

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Posted by mcristia on 11-18-2001 03:13 PM:

quote:
Originally posted by MarkEagle
In the end, I had to remove the Palm Desktop entirely, re-install it along with PocketMirror, BackupBuddy, and InstallBuddy. Finally, I placed my VDx in the cradle, hit the button, and viola!!! I'm back in HotSync heaven... now I can go to sleep... thought for a while there it was going to be one of those all nighters...


Mark, I have the same problem, same error message, but with a twist. I had to give up my Win98 PC (with which I synced my Visor Dx using USB cradle), and am now stuck with a Win95 machine. Of course, it has none of the software on it (see your list above). Also have some conduits on the Visor for third party programs that are not on the PC. No clue where to start to get this machine ready to serve as my hotsync PC. Any ideas?

__________________
MANY BLESSINGS!
Peace and Every Good!


Michael W. Cristiani
[email protected]

Posted by MarkEagle on 11-18-2001 05:35 PM:

quote:
Originally posted by mcristia
I had to give up my Win98 PC (with which I synced my Visor Dx using USB cradle), and am now stuck with a Win95 machine.

Also have some conduits on the Visor for third party programs that are not on the PC.


First off, you know you won't be able to use the USB cradle with Win95, right? Win95's paltry USB support won't work with the Visor.

Second, conduits are stored on the PC, not the Visor. It's the actual apps that are on the handheld.

Now, what you're doing is essentially starting from scratch. Start with installing the latest Handspring version of the Palm Desktop. During the installation, you'll be asked for your PIM sync choice (Palm Desktop, Outlook (PocketMirror Std), or some other 3rd Party app). In my case, I'm using PocketMirror Pro so I chose the Outlook option to install the Std version. When the installer asked me to sync for the first time, I chose no.

Once the Desktop was installed, I proceeded to install the PocketMirror Pro update in order to preserve my PM conduit settings. I still did not sync the Visor at this point. Next came BackupBuddy and InstallBuddy so that the default backup and install conduits were replaced.

This is where I said a few prayers, placed the Visor in the cradle, and hit the button. Lo and behold, it worked!!! After it completed, I checked the Visor and Outlook to make sure everything was there and that there were no duplicates, etc. Now I was back in business!!!

In your case, you'll need to reinstall all the other apps that provide their own conduits (WordSmith, TinySheet, AvantGo, etc). Not installing them prior to syncing will not have any negative impact on data in the Visor since it's the conduits that control the sync activity. Just install them one by one and you shouldn't have any problems.

Good luck!

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