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visor edge on backorder??? (more)

Two days ago, I placed an order for 2 silver Edges on the Handspring.com site. the order went through. today I received an email stating that the order is "still outstanding." when I pried a little further, I learned that they are on backorder and should hopefully arrive next week. But, the handspring site still says they are in stock, as does the phone sales rep.
so, I don't know what this adds to the discussion re: if they are being phased out. what I do know is that it is very annoying to me and speaks very poorly of Handspring's service.
I am inclined to cancel the order, but I have been told by the customer service rep at handspring's 1-800# that this is hard to do and really only can be done after the order has been shipped. That makes no sense to me.
I am very dissappointed