Registered: Sep 2000
Location:
Posts: 9

Help,

I was beginning a synch -- usb connected to computer and visor deluxe turned on. Anled the visor in from right to left. Fatal Error message appeared and visor was frozen.

Tried a soft start and that did not work. Tried a second time and finger must have been on on/off button.

Next thing I know is that visor is asking if I want to delete data. I pushed down button but nothing happened.

In a moment I got a flashing "Palm Computing Platform". that is all I have now -- can not operate visor.

Hope I have not lost data since Christmas.

Help and thanks

David

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

You can try a soft reset and see if that brings the Visor back to life. Be prepared to have to reinstall everything, though. You may have done a hard reset and wiped out all your data.

__________________

God bless America, my home sweet home...

Registered: Jan 2001
Location:
Posts: 2

I've had the same problem.... flashing screens

I've had the same problem over and over with the flashing intro screen. My Visor Deluxe will give me a "fatal error" about once a week, with no chance to soft reset. Every time it flashes, I have to do a hard reset and reload everything.

Does anyone know how to bypass the flashing screen to keep your Visor's data?

I'm returning mine to Best Buy (luckily I bought the warranty) for another.... maybe an upgrade to the Platinum.

Registered: Nov 2000
Location:
Posts: 40

I know, I know! The same thing happened to me several times. I did a warm reset and deactivated all the hacks I had, and after each one I got a fatal error, then warm reset and did the next hack. After the last one, the Visor worked fine and I reactivated the hacks no problem.