Registered: Oct 2001
Location: Silicon Valley
Posts: 10

Installation fatal errors

I just tried to install the Palm OS Eudora. The installation was unsuccessful last night (I found out after much digging that I couldn't install it from my Mac at home - had to be a Windows machine). So I brought my HotSync cradle to work and tried to install it from my Windows machine this morning (Win 2000). Still won't install.

I got 3 fatal errors and had to hard reset my Handspring after each one:

HwrRes.c,Line:174
Unknown rsrc type

then

DataMgr.c,Line:5304,
DmWrite Check failed

then

Memory MgrNew.c
Line:4183, Invalid Chunk.ptr

I also tried to delete all the Eudora files (listed at "unknown"), but my Handspring tells me it can't delete the files. So I tried to install Filz to change the Eudora file so they weren't protected, but it wouldn't install, either - more fatal error messages.

Everything else in the HotSync works - backups, etc.

The Handspring web site tells me nothing, and they want $20 minimum plus long distance charges for tech support. Eurdora and Palm are useless, too.

Anyone know what I can do?

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: Installation fatal errors

quote:

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Originally posted by lursa
I got 3 fatal errors and had to hard reset my Handspring after each one

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God bless America, my home sweet home...

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

No, I didn't restore.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Can you install other apps without getting the errors? It's possible that the Eudora files from the download are corrupt.

__________________

God bless America, my home sweet home...

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

No. tried to install Filez with the same problem.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Sounds like it might be a corrupt conduit. Try re-installing the Desktop software and see if that helps.

__________________

God bless America, my home sweet home...

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

uninstalled desktop software, including Eudora, then installed Palm desktop OS from Handspring. Wouldn't install the Filez.prc sitting in the install folder. I was hoping the Filez would help me delete the Eudora files on my handheld (OS says it can't delete). Here is the HotSync log:

HotSync operation started 10/05/01 17:31:13
-- Date Book
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
John & Lavina's Birthday, 3/20/1970, Untimed
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
Julie & Ken's Birthday, 7/18/1970, Untimed
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
OK Date Book with 12 message(s)
OK Address Book
OK To Do List
OK Memo Pad
OK Expense
-- Backing up db HSAdvCalcDB to file C:\Program Files\Handspring\LaurenD\Backup\HSAdvCalcDB.PDB
-- Backing up db NetworkDB to file C:\Program Files\Handspring\LaurenD\Backup\NetworkDB.PDB
-- Backing up db AOLLocationDB to file C:\Program Files\Handspring\LaurenD\Backup\AOLLocationDB.PDB
-- Backing up db AOLMailDB to file C:\Program Files\Handspring\LaurenD\Backup\AOLMailDB.PDB
-- Backing up db ShopListDB to file C:\Program Files\Handspring\LaurenD\Backup\ShopListDB.PDB
-- Backing up db sslplus to file C:\Program Files\Handspring\LaurenD\Backup\sslplus.PRC
-- Backing up db Graffiti ShortCuts to file C:\Program Files\Handspring\LaurenD\Backup\Graffiti_ShortCuts.PRC
-- Backing up db System MIDI Sounds to file C:\Program Files\Handspring\LaurenD\Backup\System_MIDI_Sounds.PDB
-- Backing up db Saved Preferences to file C:\Program Files\Handspring\LaurenD\Backup\Saved_Preferences.PRC
-- Backing up db ELPlug2.01 to file C:\Program Files\Handspring\LaurenD\Backup\ELPlug2_01.PRC
System synchronization failed
Protocol Error: Handheld file not found. (4003)
HotSync operation complete 10/05/01 17:31:30

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

quote:

---

Originally posted by lursa
Here is the HotSync log

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__________________

God bless America, my home sweet home...

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

Apparently, the hard reset didn't take the times I tried it before. I finally removed the batteries tonight and held the reset for about 45 seconds. That finally wiped it. I restored after I deleted all the Eudora files from my Mac desktop. Now everything works, except I don't have Eudora now. I need Eudora to get my Stanford mail authenticated, and I'm travelling Wednesday. Monday I'll uninstall all the handspring desktop applications on my Win 2000 machine and download the desktop again and try to install Eudora. All this would be simple if Eudora could be installed from my Mac!

Hopefully, this will work and you won't hear from me about this problem again!

Thanks so much for your help.