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Installation fatal errors

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Topic: Installation fatal errors    
lursa
Member

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

Question Installation fatal errors

I just tried to install the Palm OS Eudora. The installation was unsuccessful last night (I found out after much digging that I couldn't install it from my Mac at home - had to be a Windows machine). So I brought my HotSync cradle to work and tried to install it from my Windows machine this morning (Win 2000). Still won't install.

I got 3 fatal errors and had to hard reset my Handspring after each one:

HwrRes.c,Line:174
Unknown rsrc type

then

DataMgr.c,Line:5304,
DmWrite Check failed

then

Memory MgrNew.c
Line:4183, Invalid Chunk.ptr

I also tried to delete all the Eudora files (listed at "unknown"), but my Handspring tells me it can't delete the files. So I tried to install Filz to change the Eudora file so they weren't protected, but it wouldn't install, either - more fatal error messages.

Everything else in the HotSync works - backups, etc.

The Handspring web site tells me nothing, and they want $20 minimum plus long distance charges for tech support. Eurdora and Palm are useless, too.

Anyone know what I can do?

lursa is offline Old Post 10-05-2001 11:12 PM
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MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: Installation fatal errors

quote:
Originally posted by lursa
I got 3 fatal errors and had to hard reset my Handspring after each one


Did you restore after the hard reset? If so, it's possible that some corrupt files are contained in your user backup directory.

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MarkEagle is offline Old Post 10-05-2001 11:39 PM
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lursa
Member

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

No, I didn't restore.

lursa is offline Old Post 10-05-2001 11:43 PM
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MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Can you install other apps without getting the errors? It's possible that the Eudora files from the download are corrupt.

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MarkEagle is offline Old Post 10-06-2001 12:01 AM
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lursa
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Registered: Oct 2001
Location: Silicon Valley
Posts: 10

No. tried to install Filez with the same problem.

lursa is offline Old Post 10-06-2001 12:08 AM
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MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Sounds like it might be a corrupt conduit. Try re-installing the Desktop software and see if that helps.

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MarkEagle is offline Old Post 10-06-2001 12:40 AM
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lursa
Member

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

uninstalled desktop software, including Eudora, then installed Palm desktop OS from Handspring. Wouldn't install the Filez.prc sitting in the install folder. I was hoping the Filez would help me delete the Eudora files on my handheld (OS says it can't delete). Here is the HotSync log:

HotSync operation started 10/05/01 17:31:13
-- Date Book
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
John & Lavina's Birthday, 3/20/1970, Untimed
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
Julie & Ken's Birthday, 7/18/1970, Untimed
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
- The Palm Desktop does not support events before 1970. The following event was moved to 1970:
SHP, 4/30/1970, 3:31am
OK Date Book with 12 message(s)
OK Address Book
OK To Do List
OK Memo Pad
OK Expense
-- Backing up db HSAdvCalcDB to file C:\Program Files\Handspring\LaurenD\Backup\HSAdvCalcDB.PDB
-- Backing up db NetworkDB to file C:\Program Files\Handspring\LaurenD\Backup\NetworkDB.PDB
-- Backing up db AOLLocationDB to file C:\Program Files\Handspring\LaurenD\Backup\AOLLocationDB.PDB
-- Backing up db AOLMailDB to file C:\Program Files\Handspring\LaurenD\Backup\AOLMailDB.PDB
-- Backing up db ShopListDB to file C:\Program Files\Handspring\LaurenD\Backup\ShopListDB.PDB
-- Backing up db sslplus to file C:\Program Files\Handspring\LaurenD\Backup\sslplus.PRC
-- Backing up db Graffiti ShortCuts to file C:\Program Files\Handspring\LaurenD\Backup\Graffiti_ShortCuts.PRC
-- Backing up db System MIDI Sounds to file C:\Program Files\Handspring\LaurenD\Backup\System_MIDI_Sounds.PDB
-- Backing up db Saved Preferences to file C:\Program Files\Handspring\LaurenD\Backup\Saved_Preferences.PRC
-- Backing up db ELPlug2.01 to file C:\Program Files\Handspring\LaurenD\Backup\ELPlug2_01.PRC
System synchronization failed
Protocol Error: Handheld file not found. (4003)
HotSync operation complete 10/05/01 17:31:30

lursa is offline Old Post 10-06-2001 01:45 AM
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MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

quote:
Originally posted by lursa
Here is the HotSync log


In your earlier post you said you hadn't restored. If that's the case, after a hard reset, you should have nothing on the Visor except for the default apps and data. The entries for AOLLocationDB and AOLMailDB, along with the datebook messages, tell me that a restore did happen (or you didn't do a hard reset). I'm not sure what the messages:

System synchronization failed.
Protocol Error: Handheld file not found. (4003)

are being caused by, but they're probably related to an installed conduit not finding the appropriate file on the Visor. Can you list what conduits are installed in HotSync Manager?

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MarkEagle is offline Old Post 10-06-2001 02:12 AM
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lursa
Member

Registered: Oct 2001
Location: Silicon Valley
Posts: 10

Apparently, the hard reset didn't take the times I tried it before. I finally removed the batteries tonight and held the reset for about 45 seconds. That finally wiped it. I restored after I deleted all the Eudora files from my Mac desktop. Now everything works, except I don't have Eudora now. I need Eudora to get my Stanford mail authenticated, and I'm travelling Wednesday. Monday I'll uninstall all the handspring desktop applications on my Win 2000 machine and download the desktop again and try to install Eudora. All this would be simple if Eudora could be installed from my Mac!

Hopefully, this will work and you won't hear from me about this problem again!

Thanks so much for your help.

lursa is offline Old Post 10-06-2001 05:41 AM
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