Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

After thru out many crashes, one day my visor froze. Not even a hard reset solve the problem, only thing left for me is taking out the batteries overnight! just wondering if i should return for a replacement??? I was hoping when i return it, if i can get a blue one instead a graphite that i have! any common?

thanks

Registered: Jan 2000
Location:
Posts: 6

Today my Visor crashed after I syned it and the touch screen does not work after a hard reset. Did you have any success at taking the batteries out?

quote:

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Originally posted by jim_liao:
After thru out many crashes, one day my visor froze. Not even a hard reset solve the problem, only thing left for me is taking out the batteries overnight! just wondering if i should return for a replacement??? I was hoping when i return it, if i can get a blue one instead a graphite that i have! any common?

thanks

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Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

yes! taking out of the batteries worked for me! but some people said didn't work out for them! but I still wanna know if i should return it!

Registered: Nov 1999
Location: California
Posts: 108

If it now works, why replace it? Sometimes you will get corrupt data, etc, that will cause problems. I have heard some people can't recover from this, but if you can, just don't worry. If it continues, the answer is Yes replace it. Otherwise, No.

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

CompuPika:
thank you for the advice, but after taking out my batteries it worked fine. After using for a day, i've noticed that my batteries is running out fast, espacially when i turn on my backlight, the batteries goes like 19%...........18%............17%.......etc (i used launch III) so what should i do?

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

sorry for the misspell, is Launcher III

Registered: Jan 2000
Location:
Posts: 6

I took the batteries out also. After a few minutes, I put them back and the Visor was working again. I used the BackupBuddy to reload my programs again. BUT I still have a problem w/ syning w/ my PC. I am going to call Handspring today & ask for a replacement Visor and USB Cradle. I think the problem is hardware related, either with the cradle design (i.e. pins between the Visor and the USB Cradel, or a hardware problem in the manufacturering of some of the lots of the Visor. Maybe over time a soldered connection is going bad. This "soft reset" problem has been w/y unit since I got the Visor in the end of November and has gotten worse (i.e. needing hard reset starting last week) as time goes on. I use my Visor for business and it it now unreliable if I do not known when it will or will not syn. My question is who do I call to get a replacement and what is the proper phone number to use. Calling tech support is useless on this matter. I guess I will start with Handspring's corporate office number that is noted on its Wed Page. Keep you posted on my results.

quote:

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Originally posted by jim_liao:
yes! taking out of the batteries worked for me! but some people said didn't work out for them! but I still wanna know if i should return it!

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Registered: Jan 2000
Location:
Posts: 6

quote:

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Originally posted by Marshall Klein:
I took the batteries out also. After a few minutes, I put them back and the Visor was working again. I used the BackupBuddy to reload my programs again. BUT I still have a problem w/ syning w/ my PC. I am going to call Handspring today & ask for a replacement Visor and USB Cradle. I think the problem is hardware related, either with the cradle design (i.e. pins between the Visor and the USB Cradel, or a hardware problem in the manufacturering of some of the lots of the Visor. Maybe over time a soldered connection is going bad. This "soft reset" problem has been w/y unit since I got the Visor in the end of November and has gotten worse (i.e. needing hard reset starting last week) as time goes on. I use my Visor for business and it it now unreliable if I do not known when it will or will not syn. My question is who do I call to get a replacement and what is the proper phone number to use. Calling tech support is useless on this matter. I guess I will start with Handspring's corporate office number that is noted on its Wed Page. Keep you posted on my results.

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