Registered: Apr 2001
Location:
Posts: 61

Today when i turned my visor platinum on, (after no dropping, etc.) It did not work. I took out the batteries for 40 min, tried a traditional hard reset. These vertical lines ARE ALWAYS THERE whenever batteries are in the visor. I can not get any data, nor access the desktop. Does anybody know ANY other way to perform a hard reset or ANY other solution to my problem? Thanks!

Registered: Sep 1999
Location: Warren, OH, USA
Posts: 57

On two seperate occasions I have had problems with my Prism which neither a soft nor hard reset fixed. My solution both times was to open the case and disconnect the battery connection from the batteries to the board for a few seconds. This is easily done and restored the unit to like-new performance both times.

Hope this helps

Registered: May 2000
Location: St. Paul, MN
Posts: 1429

STOP! IF yo udo that you lose your warrenty!

Call Handspring up. Tell them your situtaion and within 3 days you'll have a New Visor. For free.

Please don't open up your Visor unless you reall know how.. It's SO easy to break the LCD connector cable on the Plat.

__________________
-miradu

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

quote:

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Originally posted by miradu2000
STOP! IF yo udo that you lose your warrenty!

Call Handspring up. Tell them your situtaion and within 3 days you'll have a New Visor. For free.

Please don't open up your Visor unless you reall know how.. It's SO easy to break the LCD connector cable on the Plat.

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__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Sep 1999
Location: Warren, OH, USA
Posts: 57

watch it miradu, or I'll tell your parents...

Registered: Jul 2000
Location: Pleasanton, CA
Posts: 253

Good advice...

quote:

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Originally posted by scottp
watch it miradu, or I'll tell your parents...

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__________________
"When I am Empress...Heads will roll!"
Queen of Parts

Registered: Nov 2000
Location:
Posts: 714

Even though I'm 99% sure they have no way of actually telling if the thing has been opened, maybe on the Edge but certainly not on Deluxes/Platinums.

Where I work they had Dell computers, a couple were upgraded or fixed and now whenever you turn them on the boot screen says something like "You Computer Case Has Been Previously Removed!". Another funny thing, and I know someone who got in trouble for this, the tech guys claim if you write on the computer's case with something permanent then it will void the warranty...

__________________
Matt Nichols
[email protected]

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

Based on past experience , they have never said anything to me.. But you do have to be very careful when playing around inside, it's potentially way to easy to break things. I wouldn't open it just for the heck of it, only if absolutely necessary.

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Apr 2001
Location:
Posts: 61

well i got a new visor on warrenty so everything is ok

Registered: Dec 2000
Location: London, UK
Posts: 118

quote:

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Originally posted by Matthew Nichols
Where I work they had Dell computers, a couple were upgraded or fixed and now whenever you turn them on the boot screen says something like "You Computer Case Has Been Previously Removed!". Another funny thing, and I know someone who got in trouble for this, the tech guys claim if you write on the computer's case with something permanent then it will void the warranty...

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If I remember corectly you can hide the message by going to the bios. Though, being the cynical type, I'm sure dell trace this as well...