Registered: Jun 2000
Location: Nashville, TN USA
Posts: 125

Stow away broke my Prism!

I bought the Keyboard & the voice recorder from Office Depot. Thanks for the sales tip!

Yes, I know it was operator error. But the fit on the stowaway is so tight that when I tried to put the keyboard into the prism, the connection port broke away inside the prism.

Fortunately I have the extended warranty from CompUSA.

Now I've got to decide if I want to sell my modules and upgrade to the Sony or just get another Prism. hmmmm....

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Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Re: Stow away broke my Prism!

quote:

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Originally posted by Travis
Yes, I know it was operator error. But the fit on the stowaway is so tight that when I tried to put the keyboard into the prism, the connection port broke away inside the prism.

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Registered: Mar 2001
Location:
Posts: 347

Re: Re: Stow away broke my Prism!

quote:

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Originally posted by dietrichbohn

Operator error my a$$. That's a factory defect in the Prism, no question.

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Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Re: Re: Re: Stow away broke my Prism!

quote:

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Originally posted by creole

In the Prism? I would think it would be with the Stowaway if anything.

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Registered: Jun 2000
Location: Nashville, TN USA
Posts: 125

No jaws of life.

Looking at the connection - I don't see welds. It's like the connector was just glued to the board.

See attached for detail.


Has anyone else had this problem?

Attachment: broke detail.jpg
This has been downloaded 131 time(s).

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"If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing." Benjamin Franklin

Registered: Jul 2000
Location:
Posts: 3034

Re: No jaws of life.

quote:

---

Originally posted by Travis
Looking at the connection - I don't see welds. It's like the connector was just glued to the board.

See attached for detail.


Has anyone else had this problem?

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Registered: Feb 2001
Location:
Posts: 99

This has been a fear of mine (got my stowaway a week ago). That connector is TIGHT. I've been debating finding a way to whittle it down a little - but I was thinking I might need that friction when using my xircom (heavy) modem...

Registered: Dec 2000
Location:
Posts: 11

I had this problem with my VP using the Flip-cover. Had to take it apart and reset the board into the locking pins. Ever since then it's been fine.

Tim

Registered: Oct 2000
Location: Arlington, TX
Posts: 334

I had this problem. The connector is soldered onto the board and
not very sturdy. Handspring replaced my Prism.

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Rick

www.visorsolutions.com

Registered: Jun 2000
Location: Pembroke,MA
Posts: 307

I also had this same problem snapping my Prism onto the stowaway. Handspring replaced mine as well.

Registered: Jun 2000
Location: Nashville, TN USA
Posts: 125

Insert sound of hand slapping forehead.

It never even occurred to me to call Handspring. I took it back to CompUSA and used up my extended warranty. They did not have any Prisms so I was forced to settle for the 615C. Now I have to decide if I want to get a cheap deluxe to use my modules in or just sell them off. The stowaway and the Voice recorder came from Office Depot just a few days ago so I can take those back.



I was going to stick with the Prism if they had one. I figured it was just a sign . . .

Glad to hear I'm not the only one to mess up my Prism.

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"If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing." Benjamin Franklin

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

quote:

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Originally posted by Travis
[B}They did not have any Prisms so I was forced to settle for the 615C.[/B]

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Registered: May 2000
Location: St. Paul, MN
Posts: 1429

Yeah I have kidna done that to my Prism twice..

It is a major design flaw IMHO. Notice how the Treo uses a complete different design for it's hotsync connector..

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-miradu