Registered: Jan 2001
Location:
Posts: 10

Hotsync User Trouble

This is seriously bad!!! I am not sure what casued this but out of nowhere, my new, just changed two days before, standard batteries died. These batteries died in my palm qwithout any sort of warning. I lost all data. To make matters worse whenever I try and sync thge plam stops at Identifying Users, the Mac stops at Establishing connection. The mac will close the connection without a warning and the Visor Deluxe will sit there waiting without any notice until it drops the connection as well. I called tech-support, reinstalled the lastest version from the web site, did a hard-reset, cleared desktop, removed prefs, ran around in a circle, and even jumped up and down five whole times!!!! I have owned this Deluxe for a good while now and I have never gotten a single problem until today!!!!!! HELP! I use it only a daily basis and now it looks like I'm screwed. Tech-support is supposed to call me back with a product specialist tommorow but I doubt they can do anything but ask to speak to my wallet. Please help!!

Registered: Feb 2001
Location:
Posts: 447

If you have access to another computer, maybe you can install Palm Desktop on it and see if you can sync? If so, which is most likely, Then you may have to delete any remnants of the Palm Desktop and reinstall it completely.

Registered: Jan 2001
Location:
Posts: 10

Tried it.

I already repalced the software completly. I don't have another computer and why should I even need it. I never read that Visor's need two computers to actually work.

Registered: Apr 2000
Location: St Petersburg Fla
Posts: 224

Backup module

You need a backup module. That was the first module I bought. I even use BackupBuddy as another failsafe.
These two products are worth the money.
I am seriously considering getting another backup module so I can alternate.
As you may suspect, I'm rather anal about backing up data. I once experienced a loss of data and spent a week recovering.

Registered: Jan 2001
Location:
Posts: 10

Thanks Anyway

I just so happened to have a backup module, the only module I ever bought. I also just so happened to not have backuped since January LOL. Anywho, it still doesn't work but thanks for the good idea.

Registered: Aug 2001
Location: ILLINOIS
Posts: 227

Re: Backup module

quote:

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Originally posted by BudPritchard
As you may suspect, I'm rather anal about backing up data. I once experienced a loss of data and spent a week recovering.

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Registered: Jun 2000
Location: Sunnyvale, CA
Posts: 216

Try this

First, Hard Reset the Visor, they try a HotSync with all the conduits set to "Desktop Overwrites Handheld". And make sure to select the old username of the Visor when it asks to name the Visor.

If that doesn't work, try setting the memory allocation for the "Conduit Manager" to 18MB. You should do this anyway because it cures problems with syncing when the Visor has a lot of data on it.

Registered: Jan 2001
Location:
Posts: 10

To no Avail

Tried your suggestion MPM. Still to no avial. BTW, all my user data is gone. Under the suggestion of so far two calls to Handspring tech-support, I uninstalled, reinstalled, rebuit the desktop, etc etc. I just want the damn thing to work. I fear if I even buy a new Visor (which at one point I was thinking of doing) that it may give me the same problem.

Registered: Feb 2001
Location:
Posts: 447

Re: Try this

quote:

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Originally posted by MPM
First, Hard Reset the Visor, they try a HotSync with all the conduits set to "Desktop Overwrites Handheld". And make sure to select the old username of the Visor when it asks to name the Visor.

If that doesn't work, try setting the memory allocation for the "Conduit Manager" to 18MB. You should do this anyway because it cures problems with syncing when the Visor has a lot of data on it.

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Registered: Jun 2000
Location: Sunnyvale, CA
Posts: 216

Re: Re: Try this

quote:

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Originally posted by Thunderbird291


MPM, Can you tell me how to set memory allocation for programs?

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Registered: Feb 2001
Location:
Posts: 447

Aww shucks, it only works on Mac? Sorry, but I'm on win95,