Registered: Sep 1999
Location: Endicott, NY USA
Posts: 60

B,C, and E

D doesn't bother me, because in retrospect, Hawkins actually gave a pretty good estimate on when they would be shipping. Everybody took what he said to literally mean "14 days from now", when I don't think that was the case.

As for A... I'm GLAD they took orders early. Part of the fun is the anticipation!

-- Wizard

Registered: Sep 1999
Location: Hong Kong
Posts: 200

G: In Spring They should have pouched a guy from DELL which knows about online sales and advanced logistics.

Registered: Oct 1999
Location:
Posts: 95

B, C and definitely E

It's not so bad waiting, but waiting in the dark is the hardest. A little info would have helped to calm a great many frustrations.

Even now, I'd like to know "We're currently shipping 9/14 - 9/xx"

MJH <><

Registered: Oct 1999
Location: Houston, Texas, USA
Posts: 46

I'm a Corporate Communications student so you'd think I'd vote e)... but c) gets my vote. Sure, strategically & internally the HS communication process might have helped them better prepair but...

Anyway, all in all it looks like HS coping okay and doing the necessary response work (especially considering all the bugging the CSRs are having to put up with from us).

Hiphop wins for best answer though.

[This message has been edited by elmorg (edited 10-16-1999).]

Registered: Oct 1999
Location: Thousand Oaks, CA, USA
Posts: 49

I would have to say E or F --> I really have nothing to really complain about, but I think the Handspring folks miscalculated (by about a factor of 10) how much demand there was going to be for their new product.

If they would have not accepted orders until units were available everyone would've been whining about not being able to pre-order......are we a tough lot to please or what?!?!?!