Registered: Nov 2001
Location: Sumner, WA
Posts: 70

Hot-Sync Issues

*sigh* Bought a Visor Neo last night. Installed the Palm Desktop software, everything is fine. Until I try to hot-sync for the first time. It locks up (as in fails) because it can't sync the memo pad. There are the default 4 messages in Memo Pad. I delete them and save them as archives. Try to hot-sync again, nope, won't happen, crashes while doing the Memo Pad. I do a soft reset, nope, still can't finish the hot-sync. I do a hard reset, and then delete the memo pad files without archiving them. It works this time. I install the Franklin Covey software. It asks if I want to overwrite the Palm Desktop. I tell it no. I install Mega Gammon, Solitaire and Pill Pal and make 3 entries into the address book. Hot-Syncing causes it to fail on the Pill Pal. ARGH! Now it seems that Hot-Syncing fails every time I try it and I have it fail in different places.

Should I delete all the software on my laptop and reinstall EVERYTHING? Then do a hard reset on the Neo and HOPE it works? The Memo Pad thing bothers me, as I'd like to be able to at least keep those on there for a few days. *sigh*

I'm running Windows 98 SE, with a 166 MMX Intel processor on a laptop with USB.

Dana

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Check the HotSync log (right-click the HotSync icon in the Windows tray and select View Log...) to see if it contains any error messages that might help pinpoint the trouble.

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God bless America, my home sweet home...

Registered: Nov 2001
Location: Sumner, WA
Posts: 70

All it says is that it failed ... and then it says that it lost the connection. *sigh* I got hit by a virus so I uninstalled everything, and then reinstalled Windows. So maybe a clean install will help.

Dana