Registered: Feb 2000
Location:
Posts: 5

I've been having hotsynce problems for a month. Handspring replaced the cradle once and now the second serial cradle won't sync after 3 days! I'm running NT4.0 on a Dell laptop. Help!!!!

Registered: Oct 1999
Location: Philadelphia
Posts: 242

One of the tech's at Handspring told me that, too. Wrong, wrong, wrong. Handspring has other problems likely to cause syncing errors. If you're lucky, here's the easiest answer:

Do a soft reset of the unit. Try it again. That may do it. I have found that sometimes a reboot of the desktop computer helps too.

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Visit the E-Zine on WINE AND ITS Bulletin Board at http:///marksquires.com

Registered: Dec 1999
Location:
Posts: 40

My Visor also stopped syncing after about 2 weeks. I did a soft reset and it started to HotSync just fine

Registered: Feb 2000
Location:
Posts: 5

I've tried the soft reset and nothing happens. I've tried reloading the software, reducing the speed and still nothing. I've also heard nothing more from Handspring including a message I sent to Walt O'Dowd.

I'm ready for a Palm again.

Registered: Dec 1999
Location: Lexington, KY
Posts: 20

I was having now problems syncing with my visor for about 6-7 weeks. I'm using USB on my Mac and a serial cradle on my IBM. All of a sudden about a week ago I couldn't sync on either. I did a soft reset and can now sync on my mac with the USB, (although it continues to take forever to do it, aka waiting forever at the Identifying user stage) but I still can't sync on the IBM. I've tried switching COM ports, and reinstalling the desktop software to no avail. Does anyone have any other suggestions?

Registered: Feb 2000
Location:
Posts: 6

Booting computer with visor in cradle caused my DVx to stop hotsynching. After soft reset it's fine.

Registered: Feb 2000
Location:
Posts: 5

I've just received my 3rd cradle from Handspring and now I can sync again. Let's see how long this lasts!

Registered: Feb 2000
Location:
Posts: 8

I had major problems with my Visor, however, once I removed the following applications, things are working well. The list:

BugMe v2.7.3
Blockparty v1
AlbumToGo v1.0.0
TealPaint v3.08
UnDupe v1.6

I had to hard reset the unit, and reload my data.

[This message has been edited by wdmitchell (edited 02-07-2000).]

Registered: Jan 2000
Location:
Posts: 3

As of this morning, I began having the same HotSynch woes as everyone else in this forum. Fortunately, I was able to learn from these discussions and "fix" the problem with a quick soft reset. Feeling rather proud of myself, I enjoyed the visor for the rest of the day, until I tried to HotSynch a little later, and the same thing happened. Once again, a soft reset fixed the problem.

My question is this: Are there any long term drawbacks of such frequent soft resets (1-2 per day)? Anyone who has been experiencing this for awhile, or someone from Handspring tech support, please set my mind at ease!!

Registered: Nov 1999
Location: Vancouver, Canada
Posts: 97

Having used the Visor for 2 months, I've noticed that it tends to run into Hotsync problems if I press the cradle Hotsync button too quickly (ie. <1 sec) after placing it into the cradle. Maybe the Visor-computer connection needs a few secs to stabilize, but nothing that a soft reset can't fix.

In answer to your question: yes, I seem to remember from a previous post that each time a soft reset is done, an additional copy of your Shortcuts in the Preferences application is created and added into the Saved_Preferences.prc file. Having done about 20 soft resets (really my fault for using a lot of hacks and Afterburner), I have noticed this file has increased from 1K to 10K(!) and that it takes increasingly longer to open the Shortcuts screen.


[This message has been edited by visordoc (edited 02-08-2000).]

Registered: Sep 1999
Location:
Posts: 43

You're right about the duplicate shortcuts. Fortunately, there is a free program available that eliminates them. It's called DBScan and it's available from the Datebook3 site--http://www.gorilla-haven.org/pimlico.
It's a very small program and takes about a second to run.
Hope this helps.

Registered: Feb 2000
Location:
Posts: 5

Well, as I posted on 2/7, I received my 3rd cradle which lasted 3 days. Tried hotsyncing this morning and nothing again. Tried soft reset and nothing.

Am buying a Palm today.

Registered: Jan 2000
Location:
Posts: 434

I've a theory that really dry conditions may create a static electricity problem that is impacting syncing. I'll understand that you are sick of things, and don't want to mess with a theory . . . but here goes.

Try humidifying the room. Don't get it to the point where you've got condensation on the screen or anything. If you've got a relative humidity gauge, try for 50%.

I've got sinus conditions, and use a room humidifier much of the time anyway. The one time that I had problems syncing, the relative humidity was very low; and I hadn't run the humidifier for a day or so. Since then, I haven't had any further problems. Yes. It is just as likely that my problem was fixed by the soft-reset that I did. Sorry. I broke the rules, and made two corrections at the same time.

BTW, you have removed all DAs and Hacks right?

[This message has been edited by yucca (edited 02-12-2000).]