LambdaFox
Member
Registered: Sep 1999
Location:
Posts: 46 |
quote: I wonder if PacificNeotek is as concerned with their customers as Innogear (who seem to check this board regularly to actually address their customers' concerns).
I actually wrote to Pacific Neotek and suggested they check the threads on Omniremote here, and possibly shed some light on some of the issues presented.
I got an email back thanking me for the suggestion, but have yet to see any posts from them.
I get the impression that they are a very small operation; so, I'm betting it's more an issue of time than of consideration of customers' opinions. I'd worry about that if I heard people saying that they'd contacted their customer support and gotten poor / no response.
Personally I like dealing with smaller businesses. Sometimes they're not as "fast" as some bigger companies, but my experience is that they are more responsive overall. ...just a general rule, of course.
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