Registered: Jun 2002
Location: Olympia, WA
Posts: 2

Backlight no worky

Well I didn't see all the warning about the edge till after I ordered one with a stowaway, extra cradle and car charger.

Doh!

My brand new red edge is soooo cool, but the backlight no worky. Everything works fine of course.

So now I'm wondering should I have Handspring replace it and risk getting a refurb (not that I think I can trust an edge now, new or not)?

Or, should I attempt to return all this crud and get my money back and go for a pro or a prism?

I'm so depressed now.

Registered: Apr 2002
Location: New York City
Posts: 234

Join the club

Hey,

When I first received my edge the backlight did not work either and when I returned it to handspring from what I saw I received a new one. But it is a gamble you never know when you will receive a refurbished. I just experienced the whole refurb junk when I returned my prism for a replacement because of spots on the screen. I clearly got a refurb that was so obvious it was rediculous. What I would say is to get a prism return the whole lot. Atleast you know you will be getting a new model. Also color makes all the difference and the sled expansion thingy on the edge really %$#@ing sucks!!

Cheers

Registered: Jan 2001
Location: Seattle, WA USA
Posts: 413

You can't just return it to the store you purchased it at? I have never had any problems with my edge (knock on wood) and it's so far the best PDA that meets my needs.

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Registered: Jun 2002
Location: Olympia, WA
Posts: 2

The red Edges are only available through Handspring. So I can't just return it.

I asked handspring if the replacement would be new or refurb or if I can just return the whole order. Here is their great answer....

"We will be able to process a replacement for you."

Super clear answer.

Registered: Feb 2002
Location: Washburn University in Topeka, KS
Posts: 450

Well, the good news is you will get it quicker than you can say 'refurb or brand new replacement' - Handspring is great about using ultra-overnight shipping (that they pay for)

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Registered: Jun 2002
Location:
Posts: 1

I bought an Edge about a year ago. After some time the backlight failed. The replacement i got from Handspring also had a failing backlight.
The second replacement was ok and is still working fine.
Shipment from Handspring was free and very fast, within one week i had three Edges on my desk. Good service.