Registered: Dec 1999
Location:
Posts: 7

Well me and my Blue Visor just got back from the airport, and it has decided not to work. I tried to Hotsync, no response. So I took it out of the cradle and tried to powerup normally - no response again. So I try a soft reset - this time the display comes on and shows random looking vertical lines. I soft reset again - same thing. I tried a hard reset, and now the unit won't respond to *anything* - it won't power up at all. I've got the batteries out now - I'll see if that helps. I'm thinking I'll have to return the unit. It didn't suffer any unusual stress (it had the cover on inside the leather-looking case that came with it) and was inside a briefcase - normal carry-on baggage conditions. Any thoughts on what could be the problem?

Registered: Sep 1999
Location: Midland, Texas
Posts: 231

Hate to ask the obvious, but...low batteries? Your description fits with the symptoms from such a problem. (I know the dead-battery symptoms because I had the same reaction you're having when I accidentally installed ALREADY dead batteries.)

tyler

Registered: Dec 1999
Location:
Posts: 7

They were brand new batteries, but just to prove to myself that I'm not an idiot, I changed them again. It's still dead. I guess I'll get on the phone with support today...

Registered: Dec 1999
Location:
Posts: 103

Try removing the batteries for half an hour and see if that clears it up (you will lose all of your data).

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Jay

Registered: Dec 1999
Location:
Posts: 7

Tried that too
The Handspring tech (real nice guy) that I talked to offered to replace the broken unit - and he didn't even make me try all kinds of goofy corrections just to make sure I knew it was broken (once a hard reset didn't work, he just told me I'd get a new one).

I'm impressed - but I'm without my Visor for two weeks now!

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

Ummmmmm, did you, perchance, send your Visor through the X-ray machine at the airport?

Registered: Dec 1999
Location:
Posts: 26

It should not be the x-ray machine. I have sent my GVDX throught 4 time now with not one problem.

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Registered: Dec 1999
Location:
Posts: 33

I agree bjmarler. I've been through both x-ray and metal detectors at the airport -- never a problem.