Registered: Jan 2001
Location:
Posts: 17

hotsync errors

I've posted here before, and I know it's twice as fast as trying to get through to the handspring customer service (unless, the helpdesk people are actually moonlighting here).

But here goes:

Some parts don't get synced. Here's the log.

Local Synchronization
OK Install
OK To Do List
OK Quicksheet - sync configured to do nothing
Quicksheet did nothing
Memo Pad synchronization failed
"Memo Pad" failed (error = #-1)

and everything below that is failed on error =#-1

I use a Mac G3. Would appreciate any kind of help on this. Later tonight, I'll try syncing on my home PC and see if it has anything to do with the Desktop installed in my Mac.

Any ideas?

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My VDX is orange -- the new black.

Registered: Mar 2001
Location: Out of my skull, back in five minutes
Posts: 1435

I'm not with HandSpring technical support, but I *did* stay at a Holiday Inn Express last night ... okay, so I didn't, but I'll take a stab anyway. (stab stab, bleed bleed, listen to Ms. Humphries scream ... oh, sorry, high school flashback.)

Have you tried:
1) turning the MemoPad conduit off?
2) turning the QuickSheet conduit on?
3) syncing each conduit individually (an irritating hassle, but might help to pinpoint what's causing the problem)?

Also, has anything changed recently on your G3 or on your Visor? (software or hardware install or removal, a bad crash, etc.)

I'm assuming you're using Palm Desktop for Macintosh; I tried to search Palm.com for your error number, but the site doesn't like my terms.
On the off chance maybe it's a Mac error and not a Palm error, -1 means "queue element not found during deletion" which makes me wonder if the Memo conduit file is missing or corrupted. Though I expect if the conduit file were missing, it would cease to be available as an option.

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Registered: Jan 2001
Location:
Posts: 17

Yorick,

You are the man. I'll try it out -- all of it. Me thinks if all this fails I'll just reinstall the Palm Desktop software and take it from there.

And as for obscure 80's references (Ferris Bueller's Day Off), take your stab at this one: "Dave's not here."

Now I'll be REALLY impressed if you get that one, whether or not you stayed at the Holiday Inn.

Jester

__________________
My VDX is orange -- the new black.

Registered: Jan 2001
Location:
Posts: 17

Yo,

Loading "Memo Conduit"
Conduit "Memo Pad" version 2.0.0
Sync type is Fast
Remote database 1 name is MemoDB
Memo Pad synchronization failed
"Memo Pad" failed (error = #-1)

Got this when I tried syncing just the Memo Pad feature. I'll try to reinstall the software at some time. Any one out there had something like this before?

Nothing's changed much since my last hitch-free syncing except for the Quicktime update and Bejeweled.

__________________
My VDX is orange -- the new black.

Registered: Mar 2001
Location: Out of my skull, back in five minutes
Posts: 1435

quote:

---

Originally posted by Jester
"Dave's not here."

---

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Last edited by Yorick on 06-18-2001 at 11:06 AM

Registered: Jan 2001
Location:
Posts: 17

I have the kind that shipped with the VDX. And it's synced fine before.

At least it syncs some conduits but not all of it. That way, it's unlikely that it's a hardware problem.

Do you remember "Door number one, door number two, or door number three?"

__________________
My VDX is orange -- the new black.

Registered: Mar 2001
Location: Out of my skull, back in five minutes
Posts: 1435

quote:

---

Originally posted by Jester
Do you remember "Door number one, door number two, or door number three?"

---

If you're thinking about Cheech & Chong, Monty Hall, or George Carlin, yes. If it's something else I dunno. Hey, I can't know EVERYthing; my existence is finite.

__________________
The light at the end of your tunnel has been disconnected due to non-payment. Please remit funds immediately for restoration of hope.

Registered: Mar 2001
Location: Out of my skull, back in five minutes
Posts: 1435

quote:

---

Originally posted by Jester
I have the kind that shipped with the VDX. And it's synced fine before.

At least it syncs some conduits but not all of it. That way, it's unlikely that it's a hardware problem.

---

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The light at the end of your tunnel has been disconnected due to non-payment. Please remit funds immediately for restoration of hope.

Registered: Jan 2001
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Posts: 17

Thought about that limit, so I trashed some of the memos on my VDX before syncing. However, it doesn't make sense to have a limit on the memos stored on the Desktop itself, right?

Going to try to sync again. Was out two days. Let you know what happened.

__________________
My VDX is orange -- the new black.

Registered: Jan 2001
Location:
Posts: 17

So the Handspring people finally got back to me, and asked me to double the memory allocation for the Conduit Manager and the Hot Sync Manager -- which I did.

And I even did a soft reset. And I even re-installed Palm Desktop 2.6.1!!

Didn't work. So, I'm back to square one.

Any takers?

__________________
My VDX is orange -- the new black.

Registered: Jan 2001
Location:
Posts: 30

One suggestion
Backup your user data best way is export it
Than completely uninstall palm desktop trash anything directly related to it and rebuild the desktop, Boot back up create a brand new user name and import the data into it, delete the user name on the visor .5 and than sync