Registered: Mar 2001
Location: Dothan, AL
Posts: 6

When I synch, everything transfers correctly, but I get the following error message at the end of my log:

System synchronization failed
Protocol Error: Handheld file not found. (4003)
HotSync operation complete 06/06/01 09:41:24 PM

Should I be concerned? What handheld file is it not finding?

Thanks - rick

Registered: Jan 2001
Location: Tucson, Arizona, USA
Posts: 50

Looks like you are synching using Palm Desktop verion 4.01.
You get the message because the System files on a Handspring are burned onto the ROM chip. The System files on a Palm are in RAM so the software expects them to be synched.

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Registered: Mar 2001
Location: Dothan, AL
Posts: 6

Thanks Richard. That makes sense and it sounds like it might be something not to worry about. However, I don't really use the palm desktop at all and the one I have installed is version 3.1. The Hotsync Manager is version 3.1.0Hb.

rick

Registered: Oct 2000
Location:
Posts: 380

quote:

---

Originally posted by Azdeadwood
Looks like you are synching using Palm Desktop verion 4.01.
You get the message because the System files on a Handspring are burned onto the ROM chip. The System files on a Palm are in RAM so the software expects them to be synched.

---

Registered: Aug 2000
Location: Glen Burnie, Maryland
Posts: 205

This error comes from syncing with a Springboard installed in the Visor. It somehow confuses the sync software (probably because the Springboard bus connects directly to the Dragonball processor bus). I get this error everytime I sync with a module installed. take out the module, and it syncs fine.

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Sven

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Registered: Mar 2001
Location: Dothan, AL
Posts: 6

Thats it. I removed my Thinmodem plus and synched. No error. I'm not going to worry about the error any more. Thanks to everyone who responded. rick

Registered: Feb 2000
Location: SW Virginia
Posts: 290

Could anyone who has experienced this problem please report it to Handspring via either:

• The Product Support line at (716) 871-6448 from 8am to 10pm Eastern Standard Time Monday through Friday and 10am to 7pm Saturday and Sunday.
• The Customer Support: Contact Support web form.

Registered: Oct 1999
Location:
Posts: 110

Should have read this first!

Well, it pays to read the boards. I noticed exactly this error earlier today, and looking through my log found that I've had it as far as the log goes back - which is AFTER I got my 8mb flash module. Called HS tech support before looking here, and they told me exactly the same - remove the module and it will sync. True, but what's realy going on?

Potter - you were concerned that a conduit wouldn't function properly if its associated application was on the module. Maybe I'm missing something about flash modules - I thought that data on the module was not accessed during the hotsync process anyway (because - I think - it needs to be moved into RAM before being edited). Do I have this wrong?

Registered: Feb 2001
Location: Minnesota
Posts: 216

If you use Backup Buddy, you will not get this error when hotsyncing with a module in place. I also noticed this error when hotsyncing with my ThinModem Plus in place and would remove it whenever I hotsynced. Someone here on the message boards suggested using Backup Buddy and that took care of the problem. (Of course, you also get the benefit of backing up the data on your module.)

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Registered: Apr 2000
Location: Seattle, WA
Posts: 604

I've had this error message too, forever. I never really worried about it, as it otherwise works fine - all my data gets exchanged. However, it's nice to hear an explanation.