Registered: Nov 1999
Location:
Posts: 62

It appears that there are still September orders that have not shipped. It looks like Handspring could not replicate the information from the database corruption so I thought that anyone who legitimately ordered a Visor in September, but who has not received it could post the following info here:

1) e-mail address
2) Order Date
3) PDA Model (Visor, Visor Deluxe)
4) Color
5) Cradle Type (Serial, USB)
6) Quantity

I will consolidate the list and forward it to ddubinski et al imploring her to personally take care of these early orderers. From the e-mail list, Handspring can contact all of you and get the rest of the information they are missing.

Registered: Oct 1999
Location: Plantersville, TX, USA
Posts: 109

1) [email protected]
2) 9/29 8pm
3) Visor Deluxe
4) Blue (switched to graphite on 10-6)
5) USB
6) One

Here is the quote of the day from a CSR I spoke with today:

"It looks like you will need to wait 2-4 more weeks...Maybe you should start a new order on the Web and get it sooner"... I kid you not.

Zen

Registered: Nov 1999
Location:
Posts: 14

1- [email protected]
2- 9/16
3- Visor Deluxe
4- Graphite
5- serial
6- 1
+special leather case
speak to all csr / manager called and leave a message to Customer care manager in California (csr are in Toronto)
send e-mail to Donna and all other ceo today waiting for reply probably tomorrow
triple check wit all csr for missing info all is ok

Registered: Oct 1999
Location: new york
Posts: 12

1) [email protected]
2) 9/16/99
3) Visor Deluxe
4) Blue
5) USB
6) One

Registered: Nov 1999
Location:
Posts: 39

[email protected]
sep-18-99
Visor Deluxe
Blue
USB
1

I'm in their DB. All my info is correct. My order has been in shipping for weeks. They even say they have BVD's in stock and are shipping them. I don't know what I did to offend them.

[This message has been edited by joe (edited 11-16-1999).]

Registered: Sep 1999
Location:
Posts: 13

1) [email protected]
2) 9/14 (around 10am)
3) Visor Deluxe
4) Ice
5) + Extra Serial Cradle
6) 1

Confirmed 3 times that all my info is, and has always been, correct. Their lips are flappin', but I don't see the action.

Registered: Nov 1999
Location: Dallas, TX, USA
Posts: 26

1) E-mail address: [email protected]
2) Order Date: 9/18/99
3) PDA Model (Visor, Visor Deluxe): Visor Deluxe
4) Color: Blue
5) Cradle Type (Serial, USB): USB
6) Quantity: 1

Its very frustrating to see so many October orders received by others. CSRs allways find my order (completely correct) in the DB, but FedEx never stops at my house.

Anyone remember Tom Hanks & Shelly Long in Money Pit? The contractors always told them "two weeks" for every repair they needed. I guess the HS CSRs know that movie well, since they tell everyone just that.

Registered: Oct 1999
Location: Vancouver, BC. Canada
Posts: 57

Good Idea Beaker - when will you send it?

My info:

1) Email: [email protected]
2) Order Dat: September 17th
3) Model: Visor Deluxe
4) Colour: Blue
5) USB
6) Quantity: 1

Good luck, and bless us all...

Registered: Nov 1999
Location: Wilmington, DE, USA
Posts: 2

1) [email protected] (already in their database)
2) 9/16
3) Visor Deluxe
4) Graphite
5) Serial Cradle
6) 1

I've been in contact with them [the CSRs] several times and all their info seems correct.

Still waiting in Delaware...

Registered: Sep 1999
Location: Burlington, Ontario, Canada
Posts: 24

1) [email protected]
2) September 28, 1999
3) Visor Deluxe
4) Graphite
5) USB cradle
6) 1


Thanks!

Registered: Oct 1999
Location: Bloomington, IN, USA
Posts: 30

1) [email protected]
2) 9/22/99
3) Visor Deluxe
4) Orange
5) USB
6) 1

------------------
[email protected]
http://php.indiana.edu/~jawalsh/

Registered: Nov 1999
Location:
Posts: 3

1. [email protected]
2. 9/17
3. Visor Deluxe
4. Blue
5. USB
6. One

Registered: Nov 1999
Location:
Posts: 3

1) [email protected]
2) Around 9/15
3) Visor Deluxe
4) Graphite
5) USB
6) 1

Registered: Oct 1999
Location: Overland Park, KS
Posts: 18

[email protected]
9/16
Visor Deluxe
blue
USB cradle
1

The CSRs keep telling me that the info is correct. I called the real customer service in Handspring, but no one has returned my call.

Registered: Nov 1999
Location: South Riding, VA
Posts: 33

1) [email protected]
2) Saturday 9/18
3) Visor Deluxe
4) Graphite
5) USB
6) 1

Registered: Nov 1999
Location: Elkhorn, WI USA
Posts: 29

[email protected]
9/22/99
deluxe
blue
usb
1

Have been told for past three weeks that it will come "next week." No response to a phone call to corporate. Still hopeful!

Registered: Nov 1999
Location:
Posts: 14

Speak to Csr in Handspring directly (if you call early in the morning you call directly at handsprings) he found my order, but the date i have order it have been change i order september 16 and now the date is october 4, the reason seem that when the database crash and being corrupt people manually rewrite all information in the new database, so now, for the system my order his october 4
i don't know if it's the same problem for your order. if you call before 12 (easter time) you can speak with people in handspring if you call later you speak with people in Toronto Canada

Registered: Oct 1999
Location: Lakewood, Ohio USA
Posts: 40

email - [email protected]
order date - 9/16
model - Visor Deluxe
color - ice
cradle - USB
quantity - 1

Boy I hope this helps.

Registered: Oct 1999
Location:
Posts: 70

Thanks! we ALL appreciate it. I just hope it helps them live up to what is promised on the Nov 8 "update"

1) [email protected]
2) 9/21/99, 10:00 pm
3) Visor Deluxe
4) Blue
5) USB
6) 2 (both Blue)

Impatient in Madison!

Registered: Sep 1999
Location: Juneau, AK
Posts: 7

1) [email protected]
2) 9/14
3) Visor Deluxe
4) (1) Ice, (1) Orange
5) USB
6) 2 Visor Deluxes (1 Ice & 1 Orange)

I was told on Monday that my Visors would ship this week. But again, I have been told exactly that on 4 previous occasions.
p.s. A couple of Palm IIIXs are looking pretty good...