Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

I just received my SoundsGood module from Palmgear but I cannot connect the module to the Good Desktop software to upload music to my Visor. I can sync with my Visor using my cradle & cable using my USB port so I know it's not a hardware problem. I also tried rebooting my computer & my Visor but no luck. I tap on the "connect" button & I get the message on my Visor, "You are not connected, waiting for desktop". I tried calling Good Technology but I can't seem to get anyone there to answer their phones. Has anyone encountered this problem with their module? Any suggestions? I'm anxious to start using this cool springboard!! Thanks in advance.

Registered: Dec 2000
Location:
Posts: 24

Desktop Program Running

Are you running the desktop program when you are connecting? I'm pretty sure it has to be running when you connect.

Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

Yes, the desktop program is running when I try to connect.

Registered: Feb 2000
Location:
Posts: 70

If re-installing the good desktop doesn't work, you might have gotten a defective module. Try e-mailing tech support 1st though. Good has always responded to my e-mails and I have been really happy with the product. Yes I know it is a pain to send it back, but this module is worth it! When you do get it working, do yourself a favor and start ripping your cd's @ 96kps. You will get a lot more listening time in. The energy clip is a must have also. Good luck...

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tuffy

Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

Thanks for the advice. I've already e-mail Good last night & I haven't received anything back yet. I will try re-installing the software again to see if it will connect. Wish me luck!!

Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

Looks like re-installing the desktop software didn't help at all. I called Palmgear this morning & they asked me to return the unit & they will send another one out to me. It sounded like this is a common problem since the guy on the phone said that he "knows about the problem". So if you ordered a unit from Palmgear recently & you can't upload any music, don't be surprise!! I'll keep everyone posted when I receive the new unit from Palmgear. Thanks for everyone's suggestions so far.

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

quote:

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Originally posted by lhung
Yes, the desktop program is running when I try to connect.

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I received my SoundsGood from PalmGear yesterday. I think it's great (especially at this lower price)

Maybe it's a silly question but did you tap "Connect" on Visor and then click on "Move it" on Good Desktop? That's what I did to move my MP3's to the SoundsGood.

Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

I'm glad to hear that your unit is working properly. Maybe the new unit that PG sends me will work. I did tap "connect" on the Visor but could not get a connection; therefore, I didn't even get a chance to click "move" on the desktop software.

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

quote:

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Originally posted by lhung
...I did tap "connect" on the Visor but could not get a connection...

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Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

I tried that in the order you mentioned. First I tapped the "connect" button on the Visor. It gave me the message as stated earlier on the Visor. Then I clicked the "Move" button on the desktop software & I got the message "Move It must be connected to the Visor. Please be sure the Visor is in its cradle and the Good Connect application is running, then try again". By the way, Good finally e-mailed me back today with a troubleshooting document & a Visor firmware to install. When I get my new unit from PG & it still doesn't work, I'll try out the suggestions from Good.

Registered: Apr 2001
Location: Huntington Beach, CA
Posts: 7

IT WORKS

I received a new module from Palmgear & at first, I had the same problem with connection between the Visor & the Good Desktop software. After talking to the technical support rep. at Palmgear about this, we figured that it was the version of Palm Desktop & Hotsync manager that was causing all the problem. Everyone using the current version of Good Desktop (version 1.0) should know that it is NOT compatible with the newest versions of Palm Desktop (4.0.1) & Hotsync manager (version 4.0). I re-installed the Handspring Desktop (version 3.1) & Hotsync manager (Version 3.1.1) & I was able to get my connection. Just thought I share this with everyone & thanks for everyone's input to this issue.

Registered: Mar 2001
Location: Singapore
Posts: 27

I reckon it should be compatible with Palm Desktop 4.0 and Hotsync Manager 3.1.1H?

__________________
Regards,
Ben@SPUG

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

quote:

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Originally posted by stormrider
I reckon it should be compatible with Palm Desktop 4.0 and Hotsync Manager 3.1.1H?

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Registered: Mar 2001
Location: Singapore
Posts: 27

oops, 3.1.0H...

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Regards,
Ben@SPUG