Registered: Aug 2000
Location: Titusville, NJ, USA
Posts: 9

Hi all,

I purchased a Visor Prism last week, and so far have had absolutely no problems with it -- until yesterday.

It is very odd, I first noticed a little dark smudge on the bottom of my screen, but it turned out not be a smudge at all and seems to actually be a few pixels that just aren't bright enough. Since it was at the bottom of the screen, and is ONLY visible on all white or very bright colors, it did not bug me that much. But at work tonight, I found another one near the top of the screen that wasn't there ten minutes earlier.

Has anyone else experienced this type of strange problem? If so, is there a simple cure? And what causes this?

Thanks,

Ben
[email protected]

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Ben
-www.light-poet.com
[email protected]
-Light-Poet Photography

Registered: Nov 2000
Location: New Jersey
Posts: 201

quote:

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Originally posted by LightPoet
Hi all,

I purchased a Visor Prism last week, and so far have had absolutely no problems with it -- until yesterday.

It is very odd, I first noticed a little dark smudge on the bottom of my screen, but it turned out not be a smudge at all and seems to actually be a few pixels that just aren't bright enough. Since it was at the bottom of the screen, and is ONLY visible on all white or very bright colors, it did not bug me that much. But at work tonight, I found another one near the top of the screen that wasn't there ten minutes earlier.

Has anyone else experienced this type of strange problem? If so, is there a simple cure? And what causes this?

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Registered: Apr 2001
Location:
Posts: 22

I purchased my Prism from Staples.com about a month ago. When I received it I noticed that I had three bright spots (pixles) that appeared on the screen. I took in the unit to a nearby Staples store showed them my shipping package they exchange my Prism with no problem. Havent had any problems ever since with the Prism.

Registered: Dec 2000
Location:
Posts: 65

pixel Tester

When you get your new device, run the free pixeltester from Astraware on it. It says 'for Palm IIIc' all over it, but it works on the Prism. It cycles all the pixels on the screen through a number of colors, making it easy to spot bad or stuck pixels.
Here's a PalmGear link to it.

http://www.palmgear.com/software/re...40&type=zip

Registered: Aug 2000
Location: Titusville, NJ, USA
Posts: 9

Hi all,

Actually, I would not say that the pixels are frozen or dead, as they will work. These little dots are only visible on white or very very bright colors, and only if I tilt the screen slightly. As long as more don't appear, I can live with it -- I was just wondering if anyone else has seen this and if there is a quick fix.

I bought it at Best Buy, which turned out to be a really bad mistake. The first two had been returned and were defective, and I finally got one that had not been opened. And that was after being "informed" of their warranty almost nine times and finally being told "the Prism is crap." I should have ordered from Handspring

__________________
Ben
-www.light-poet.com
[email protected]
-Light-Poet Photography

Registered: Apr 2001
Location:
Posts: 22

If I were you I would contact HS b/c for the price you paid you should not have this problem with the screen. As for Best Buy is concerned you would image they would treat their customers better, I've had good experiences with Staples which also has a good selection of HS products. Be persistent and dont give up untill you are satisfied! For all you know they probably put the defective units back in inventory and sell it to the next guy.

Registered: Aug 2000
Location: Titusville, NJ, USA
Posts: 9

quote:

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Originally posted by macster
If I were you I would contact HS b/c for the price you paid you should not have this problem with the screen. As for Best Buy is concerned you would image they would treat their customers better, I've had good experiences with Staples which also has a good selection of HS products. Be persistent and dont give up untill you are satisfied! For all you know they probably put the defective units back in inventory and sell it to the next guy.

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__________________
Ben
-www.light-poet.com
[email protected]
-Light-Poet Photography

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

Re: pixel Tester

quote:

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Originally posted by dessa
When you get your new device, run the free pixeltester from Astraware on it. It says 'for Palm IIIc' all over it, but it works on the Prism. It cycles all the pixels on the screen through a number of colors, making it easy to spot bad or stuck pixels....

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Registered: Feb 2001
Location: mass
Posts: 56

"... just showed a white screen."

Did you tap on the screen? I found that it just sits there until you tap the screen, then the entire screen changes colors.