Registered: Sep 1999
Location: Plainview, NY
Posts: 116

Give credit where credit is due
When I was having all the problems with my order on Sept 14 and not receiving any info from Handspring, I sent an e-mail to The NY Times (cybertimes@nytimes) 3 hours later I received a phone call from Kate Havner who interviewed me. I told her my adventures and if she wanted more info go to Visor Central if she wanted the lowdown.
Maybe handspring will ship my (not yet) Visors



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Dave B (Grandpa Geek)"If it ain't broke, don't fix it yet!
BUT IF IT IS PLEEZ FIX"

Registered: Sep 1999
Location: Texan in Calgary for a while
Posts: 1361

They also spoke to Mike Lee from VisorCentral about his problems.

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James Hromadka
VisorCentral.com
Personal Website: http://www.geocities.com/jehromadka

Registered: Sep 1999
Location: Schaumburg, IL
Posts: 151

<Snigger> I can't help but laugh at Ms Dubinsky's closing comments on the lessons learned from this experience:

quote:

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Although the experience has been sobering, Ms. Dubinsky said, it offered some useful lessons. No. 1 lesson: "We didn't have an adequate backup plan for the Web system not being operational Day One, and we should have," she said. No. 2: "E-commerce is hard."

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Registered: Nov 1999
Location:
Posts: 4

I'm very happy to have read the NY Times article since that is how I found out about VisorCentral

Registered: Oct 1999
Location: Rochester, NY, USA
Posts: 61

Its my consolation prize for STILL having NO visor... I'm the Mike in the interview.

Registered: Oct 1999
Location:
Posts: 86

Is there a web link to your article? I'd like to read it.

Registered: Oct 1999
Location:
Posts: 18

There is a link to the NYTimes article on the front page of Visorcentral.
Hopefully the publicity of ZDNet, Visorcentral, The Washington Post and The New York Times will help shed some light on the Handspring situation.
Mike Lee

Registered: Sep 1999
Location: Plainview, NY
Posts: 116

Mike
I guess we are in the same boat going upstream against the tide without a paddle or a clue
Regards
dave birkenfeld

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Dave B (Grandpa Geek)"If it ain't broke, don't fix it yet!
BUT IF IT IS PLEEZ FIX"

Registered: Oct 1999
Location: Rochester, NY, USA
Posts: 61

Yeah, here's an update fer ya...

yesterday I was refunded 19.95 AND 20.03.

I got a serial cradle in the mail and they gave me my money back for it. I have no idea what the 19.95 is for... any ideas? Maybe the over-charge? Still no official charge on my account, they've had a hold on it for 4 days now though. No visor. Groan.