VisorCentral.com - NY Times Article

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VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- Visor & Deluxe (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=1)
-- NY Times Article (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=516)

Posted by dabirk on 11-04-1999 02:45 PM:

Give credit where credit is due
When I was having all the problems with my order on Sept 14 and not receiving any info from Handspring, I sent an e-mail to The NY Times (cybertimes@nytimes) 3 hours later I received a phone call from Kate Havner who interviewed me. I told her my adventures and if she wanted more info go to Visor Central if she wanted the lowdown.
Maybe handspring will ship my (not yet) Visors

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Dave B (Grandpa Geek)"If it ain't broke, don't fix it yet!
BUT IF IT IS PLEEZ FIX"

Posted by JHromadka on 11-04-1999 03:19 PM:

They also spoke to Mike Lee from VisorCentral about his problems.

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James Hromadka
VisorCentral.com
Personal Website: http://www.geocities.com/jehromadka

Posted by Jackal on 11-04-1999 03:36 PM:

<Snigger> I can't help but laugh at Ms Dubinsky's closing comments on the lessons learned from this experience:

quote:
Although the experience has been sobering, Ms. Dubinsky said, it offered some useful lessons. No. 1 lesson: "We didn't have an adequate backup plan for the Web system not being operational Day One, and we should have," she said. No. 2: "E-commerce is hard."

Well, duh! If all you want to do is slap a cute for sale sign up on the web, anyone with a copy of FrontPage 98 can do that. When you start talking about a serious web enabled automated salesforce/customer service system, then it's a completely different league let alone ballgame. It only leaves me to wonder once again about who's manning the web site helm at HS. This is a great case study for how executives inevitably underestimate the complexities behind developing a quality presence on the web supported by a quality infrastructure. There's more to a web store than just the dot-com in spite of how IBM and others try to sell it.

Posted by sunleaf on 11-04-1999 04:56 PM:

I'm very happy to have read the NY Times article since that is how I found out about VisorCentral

Posted by Mike on 11-04-1999 05:30 PM:

Its my consolation prize for STILL having NO visor... I'm the Mike in the interview.

Posted by Dru Lee on 11-04-1999 05:48 PM:

Is there a web link to your article? I'd like to read it.

Posted by mikelee on 11-04-1999 06:08 PM:

There is a link to the NYTimes article on the front page of Visorcentral.
Hopefully the publicity of ZDNet, Visorcentral, The Washington Post and The New York Times will help shed some light on the Handspring situation.
Mike Lee

Posted by dabirk on 11-04-1999 06:21 PM:

Mike
I guess we are in the same boat going upstream against the tide without a paddle or a clue
Regards
dave birkenfeld

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Dave B (Grandpa Geek)"If it ain't broke, don't fix it yet!
BUT IF IT IS PLEEZ FIX"

Posted by Mike on 11-04-1999 06:32 PM:

Yeah, here's an update fer ya...

yesterday I was refunded 19.95 AND 20.03.

I got a serial cradle in the mail and they gave me my money back for it. I have no idea what the 19.95 is for... any ideas? Maybe the over-charge? Still no official charge on my account, they've had a hold on it for 4 days now though. No visor. Groan.

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