Registered: Sep 1999
Location: San Francisco
Posts: 23

OK, I received my Visor Deluxe yesterday. The invoice that came along with it shows that the unit (before tax, shipping, etc) was $269! I thought they were $249.99? Did anybody get charged the same way?

Registered: Oct 1999
Location: brooklyn, ny, usa
Posts: 190

did you order it with the serial cradle or an extra? if so, that is probably the difference in cost.

sluggo

Registered: Sep 1999
Location: Redwood City, CA
Posts: 55

If you are in CA then you got charged sales tax along with shipping (minimum is about $6) That is why you weren't charged $249 even.

Registered: Sep 1999
Location:
Posts: 27

quote:

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The invoice that came along with it shows that the unit (before tax, shipping, etc) was $269!

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Registered: Oct 1999
Location: Corvallis,OR
Posts: 38

If you ordered a USB cradle with serial port then that will be USD20.00 extra. That was amount I was charged when I ordered mine online.

Registered: Sep 1999
Location: Portland, OR
Posts: 61

I placed an order for a Visor Deluxe an a 8MB module on 9/14 and added a serial cradle (& changed shipping to priority) a week later ($ 250 + 80 + 20 + 10 = $ 360). My CC was charged for $397.35 on 10/16. Customer service has confirmed that they do not add tax to shipments in Iowa (which is where I live). To add insult to injury, I am told my order shipped on 10/16 (as a priority package) but I have not received the shipment till this afternoon.

Registered: Sep 1999
Location: San Francisco
Posts: 23

Hi All;

Yeah, the $269 is without the additions. All the shipping, tax, and serial cradle things are ON TOP of the $269. I tried to call them but gave up after hours of on-hold music. I sent an email to their customer support.

Ed

Registered: Sep 1999
Location: San Francisco
Posts: 23

Hi All;

I just wanted to drop another note. I finally got through to Handspring via phone. I spoke to Fiona and she took my number down and said that she'd call me back as soon as she researched it. She called me within 5 minutes and said that they'll credit me the $20 overage plus make the necessary adjustments to the tax. Yahoo! A good CSR story.

Ed

Registered: Sep 1999
Location: Reston, Va, USA
Posts: 41

Ed, I'm glad you got that error worked out!

Humm...I'm going to have to check my invoice when I get my unit. It appears my cc was charged over >$300 and that seems high:

249 + 20 (xtra cradle) + 16 (styli) +7 (s+h) = $292
maybe they made the same error in my case or they put in tax (I'm in VA)

Registered: Sep 1999
Location: Salem, OR, USA
Posts: 91

Well, I got my graphite Visor Deluxe today, the invoice was for $255.95 (249+6.95).

Registered: Sep 1999
Location: New York, NY
Posts: 33

If inquiring about your order, invest a couple of bucks in a long distance call and phone the customer service # listed on the Handspring website. You'll get right through. The 1-888 # is for new sales.

Registered: Sep 1999
Location: Urbana IL
Posts: 144

My Visa has (2) pending authorizations for $276, plus an additional (4) authorizations for $1, ALL from Direct Marketing. At this rate I'll be out of credit by the end of the week!